1. Avatar for Akshi Gupta

    why when my Commerce account restricted from selling, the orders will refunded a half? we have shipping items. do you know the payout days? i have try a shop, many orders, but also many refunds. and i do not received the notice or mail for refunded. would you please tell me why?

    • Hi.
      Hope you are doing well.

      Well, there can be many reasons for your Commerce Account restrictions. Once the restriction is imposed, the Facebook Shops and Marketplace are disabled by Facebook. Generally the payout by Facebook is between 15-20 days. In case you have any queries regarding the refund, you can contact Facebook support.

    • Chitranshi Srivastav

      Hi Levelyn,
      Hope you are doing well!

      If you want to close your shop, instead of deleting the page, you can hide it and make it visible once you are ready to sell again. Follow the link to proceed : https://www.facebook.com/business/help/298177614143892?id=206236483305742

Leave a Reply