Customer Service

THIS LICENSE AGREEMENT (HEREIN REFERRED TO AS “AGREEMENT”) IS DULY EXECUTED BETWEEN YOU (USER OF OUR SOFTWARE/DOCUMENTATION) AND CEDCOMMERCE (HEREIN REFERRED TO AS “WE/US/OUR”). THE AGREEMENT APPLIES TO ALL PRODUCTS/SOFTWARE/SCRIPTS/SERVICES YOU PURCHASE FROM US.

Terms & Conditions

In the event of you purchasing/availing a product/service from us you are required to adhere to the following terms & conditions:

  • Purchase or availing of the software by you implies that the Licensor's listed terms and conditions of agreement will be abided by the licensee. The agreement is active, once the source code of software is legally given to you via email or data medium.
  • CedCommerce reserves the exclusive copyrights of the software, so in no way, the derivative work or any other activity should conflict with our copyrightable matter of the software or even a portion of it. Copyright infringement is liable for cancellation/termination of license, further, if required strict actions might be taken too.
  • Any legal action regarding license conflict shall be bought in courts of jurisdiction, where the licensor resides or disposes primary business.
  • With the applicable agreement, you are not allowed to use more than one copy of the Software on one installation for personal or business purpose, provided all the listed terms are fulfilled. For each software installation, a separate license is enforced on licensee.
  • One license can only be utilized for a single domain and its subdomains. For eg: if a license is generated on a live domain www.xyz.com then the same license would be valid for its testing, development and staging subdomains i.e. www.test.xyz.com, www.stage.xyz.com or www.dev.xyz.com.
  • Effective license shall legally allow CedCommerce to add you in our software user list.
  • All copyright and permission Notice has to be retained at its original place.
  • You are not allowed to sell or distribute a part or whole of software/source code/documentation to anyone. Also, putting the software on internet for distribution purposes is denied to users.
  • Sublicense, an act of modification to the Agreement's terms and conditions, is prohibited.
  • You are prevented from reproducing a part or whole of our copyrighted source code in any other software or product.
  • For any damages occurred due to improper use of the software or whatsoever reasons, CedCommerce offers no warrant to licensee. Thus, we do not bear any kind of liability for prosecution faced under warranty rights.
  • The license or any of the clauses can only be tweaked by CedCommerce. The same can be imposed by us without seeking prior permission or discussion.
  • CedCommerce is solely responsible for deciding the discount (rate/amount) and the products to be offered at a discounted rate.
  • You are also free to terminate the license from your end at any given time by destroying all the copies of the Software. However, in such cases, amount paid by you for software, will not be refunded.
  • Terminated licensee, on found using the software in any one or other way, is bounded by legal framework to pay the attorney fees to CedCommerce for recovery of damages.
  • The licensee understands and accepts that the licensor can use the licensee’s logo for promotional activity. However, if licensee finds out that it violates or harm their personal branding, then the licensee may request to remove the logo and the licensor will abide by it.
  • By accepting Terms and Condition you are not allowed to produce copies of your purchased software from CedCommerce or can not reproduce the same work and resell it.
  • In case of the licensor has any kind of doubt in the licensee’s profile or business, the licensee will not be provided the extension until and unless the licensee has signed the NDA.
  • In case we need you to sign the NDA then, you need to provide us the NDA signed & stamped by the highest authority of your organization along with a government authorized/recognized Id Proof with your photo affixed on it.
  • If you purchase the source code of any of the apps then, you are required to sign an NDA prior to receiving the app source code, in order to prevent any kind of misuse of our source code of app.
  • The licensee cannot copy the licensor’s ideas, concepts, visual screens / layouts, or process, and reproduce it, or resell it under the licensee’s name.

Free Upgrades

CedCommerce provides totally free upgrades to its customers for the version they are using which means, that if the customer is buying a product version X.m then he/she will be liable to receive free updates for the version branch X. (X.m, X.m.m). The free upgrade version can be downloaded from "Downloadable products" area after logging in. Besides this, an email notification will also be sent to the customer mentioning the new version availability.

Free Installation

Installation can be done from the installation guides that will be available to you after purchasing the product. CedCommerce Installation guides are simple to understand and all the installation processes are easy. We provide free installation for Paid extensions with one-time installation service. Thus, in “no” case another installation of the same extension will be provided. Second installation will be paid. The installation from Test server to Live server will also be paid.

Theme Conflicts

Our extensions are designed as per the default Magento architecture. Thus, they are compatible with the default Magento theme. If some 3rd party theme is being used on the site then, we will not be responsible for resolving theme related conflicts. It would be chargeable.

Customization

In case the customer makes some changes in our extensions installed on his site, which might have been responsible for creating issues with the site, then we shall not be responsible for rectifying those customizations. If the customer tries to modify the customizations done by us on his site & then some issues arise, we shall NOT be responsible for rectifying them as well. It would be chargeable. For Magento 1 and Magento 2, customization charges are $25/hr.

CedCommerce offers you 1-hour of pro bono UX consultation. Following the complimentary hour, you can get further UX work done by hiring our team of veteran designers and coders for highly affordable rates at $25, depending upon the complexity of the task at hand.

Support Services

We provide free support services 24*7 for any of the queries related with the module that the customer has purchased. For any issues or confusions you can contact us at support@cedcommerce.com or you can also visit our website support.cedcommerce.com. Our support team will reply to all your queries with well-explained answers and our response will be quick for the convenience of our customers.

Support Period

With paid extensions we provide FREE support for 3 months. Support requested after 3 months from the Date of Purchase of the product will be charged.

With our Free extensions, paid support would be offered for 3 months ( for a charge quoted after understanding the requirement). Support can be extended after the period end based on requirement and payment of the charge quoted post discussion.

Support can be renewed by paying 30% of the original cost of the purchased extension. This will include 30 hours of support which would be valid for 3 months.

No Encryption

All the modules of CedCommerce follow ‘No Encryption Policy’ i.e. our code is quite standardized and it doesn't contains any encryption so that all its customers can easily understand the code flow.

Affiliate Program Terms And Conditions

1. The commission will be billed annually and the sales count based on which it would be calculated would be reset each year.


2. Commission cannot be withdrawn or claimed until it reaches the defined ceiling of $100.


3. If under any circumstances, you are unable to reach the minimum defined commission limit of $100 within a year even then you can rest assured of receiving your amount after the completion of 1 year.


4. All govt. taxes will be applicable as per the legal framework for redeeming the commission.


5. CedCommerce will transfer your funds either through PayPal or Net Banking ( for which you need to share the required net banking details).


Return & Refund

After purchasing our product the customer will get the entire source code of our extension. Hence we don't have a refund policy. Refund will be provided only in case we are unable to provide the features mentioned in our user manuals.


We would recommend that before purchasing our Extension, the customer checks the demo of our products, if required indulge in discussions with our support team or our development team, and clarify their doubts and queries by generating tickets on support, sending queries on online chat or email.


If the customer gets completely satisfied with our product after going through all the background analysis that is required for to understand the product and see that if it suits their requirements,only then we suggest the purchase action be performed. Having said this, we won't entertain any refund, return or exchange request from customer’s side once the purchase has been completed .


Moreover, if the customer installs any other extension that conflicts with ours then in that case it would not be covered under free support as it would be a part of customization. We guarantee bug free extension from our side but cannot assure the same for any third party extension. For that purpose, the customer needs to contact the support team of the concerned extension provider.


We provide all kinds of support to the customer to resolve the issues that they may face with our extension as we want to make sure that none of our customers are unsatisfied. We believe in Customer Satisfaction and therefore make every possible effort to keep our customers happy.


Prior to purchasing any of our products,the customer is suggested to read the details of the product, thoroughly go through the user manuals that are provided for every product and carefully check the DEMO. After purchasing if demands for something that we didn’t promise arises then either it would be a part of customization or we won't be liable for it. No refund will be offered in any case.


If the module is not working on the customer’s site then we will need access to FTP details, Admin details (user id and password) and Database details etc so as to debug the issue.


For solving any of the issues completely, FTP and admin panel details are mandatory. If it is not possible to share these details with us then we would highly recommend not purchasing our module. We will not entertain any kind of refund in this case.


We will provide refund only if we will be unable to resolve the issues in our extension. If you still have any more queries then please contact us at support (online chat) or generate a support ticket at -http://support.cedcommerce.com/