How to Retain Customers and Keep your Sales Up across Meta Surfaces Post-Holiday Surge?
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The holidays are a magical time. Businesses are reaping the benefits of consumer spending at this time of year. Sales are pouring in like crazy, and products are flying off the shelves as customers scramble to buy last-minute presents amid drool-worthy discounts.
But what… when the dust settles?
How can your sales keep from hitting that seemingly inevitable drop right after the holiday season ends?
This blog post will discuss 5 tips to help retain existing customers, keep your post-holiday sales up and prevent any dips.
5 Tips to Stay on Top of Shoppers’ Minds Post Holiday Surge
Here are the top 5 tips for retaining your existing customers and targeting post-holiday sales.
1. Appreciate your shoppers:
As a brand, a great way to retain your existing customers is to let them know that you are grateful for the support they shower on you. You’re showing them that they’re more than just a name on a receipt; you value that they choose your products. Customers are more inclined to stick with and repeat purchases from businesses that make them feel valued and respected.
2. Stay in front of your customers:
After the holidays, most of your rivals will undoubtedly become less active (even if only for a few days or weeks). We’ll tell you what to do: Do the exact opposite!
Take advantage of the chance to become more vocal and noticeable in front of your customers when your rivals begin to simmer down.
Don’t halt your social media marketing:
Social media marketing is crucial in engaging your existing customers and retaining them. So, keep advertising your products through Facebook Ads and let your customers know about the forthcoming deals to target post-holiday sales. Another option is to repost user-generated content demonstrating how customers utilize your products to the fullest extent.
Keep engaging with your customers:
Continue responding to consumer feedback, thanking them, sending personalized messages with product suggestions and sales announcements, and doing anything else you were doing during or before the holiday season. You can also leverage Instagram Stories, Reels, Product Tags and posts to engage your customers.
Offer impeccable customer service:
Handle issues with expertise, the process returns as quickly as possible, and do whatever it takes to keep customers happy with your brand.
The secret is to remain at the top of their minds; don’t let them forget about you for even a second!
3. Create customer loyalty:
Customer loyalty programs work well in retaining your existing customers. They give your customers something in return for their business, increasing the likelihood that they will return to you repeatedly to redeem their rewards. Loyalty programs are essential for businesses in a crowded market where it can be difficult to stand out with your products alone.
The following tips will help you create a successful loyalty program:
Send gifts to your most valued customers:
These gifts don’t have to be expensive, but thoughtful and personalized gifts work far better.
Adopt a point-based reward system:
Your rewards program must be thorough and equitable, and it must be simple for consumers to understand how it operates and it benefits them. Customers who accrued many points over the holiday shopping season may be anxious to return and use them.
Upselling and Cross-selling:
Upselling and cross-selling are strategies you may use to encourage clients to explore other items. You can offer more products that complement an earlier purchase. You can use this to retarget customers who have made purchases throughout the Holiday season.
4. Focus on customer experience:
Customers will always remember your brand if you provide an enjoyable and distinctive shopping experience. Offering discounted rates, gifts, and other promotional items is insufficient to improve the customer experience.
Emotional aspects include how welcoming your business is, how you assist customers, and even how you present your products in person, in catalogs, and online. All of these significantly impact the retention of existing customers.
When establishing an incredible customer experience, you should prioritize the following aspects:
Delight prospective customers visually:
You should make your brand pleasant to the eye, in-person or online.
Make your products simple to find:
Enhancing product discovery will raise your average order value and give your consumers the impression that you are aware of their needs.
Personalize the shopping experience:
Customers crave unique experiences to their needs and interests. You can personalize your customer experience by gathering customer feedback and creating content and Facebook dynamic ad campaigns based on their input.
Furthermore, leveraging Facebook Business Partners allows you to enjoy expertise in setting up your Ad campaigns based on your audience’s Interests, Demographics, and Behavioral aspects at NO EXTRA COST.
Make the returns process simple:
Since many returns happen in January, it’s a good idea to remind consumers that they can rely on you. This is one of the best ways to win the trust of your customers and retain them. Customers will be less likely to have buyer’s remorse as they know they may request a refund or exchange if they are dissatisfied.
5. Personalize the customer journey:
Personalizing your consumers’ interactions with your company is one of the finest methods to keep them interested. By doing this, a customer journey is created that is suited to their needs and designed with them in mind. Since you’ve built a personalized experience based on their preferences, it becomes difficult for rivals to win over your loyal customers.
Wrapping it up!
The dip after the holiday rush doesn’t have to spill over into the new year. Your seasonal consumers can become devoted lifelong patrons if you employ the above-discussed tips.
Furthermore, if you need any assistance, our eCommerce experts are available round the clock to help you. Feel free to schedule a meeting at your convenience.