Service Marketplace
What is a Service Marketplace platform and How to Start One?

What is a Service Marketplace platform and How to Start One?


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Taking the lead from successful businesses like Uber and Airbnb more and more entrepreneurs aspire to start a service marketplace platform of their own. It is one of the main reasons that service marketplaces are receiving great hype among entrepreneurs and small businesses.

About 14000 people became hosts on Airbnb in every month of 2020. Throughout the world, it has 7 million listings. Service marketplaces  delivering food are currently making $270 billion globally.

Uber CEO Dara Khosrowshahi commented on the growth in the food delivery segment in 2020, “Mobility gross bookings nearly doubled from Q2 levels and delivery surged again to 135% year-on-year growth thanks to an increasing pace of innovation, which saw us launch new industry-leading safety technology; extend delivery offerings into groceries and prescriptions; bring Uber Green to more than 50 cities, and expand both Uber Pass and Eats Pass membership plans.”

Success of service marketplace giants is inspiring young professionals to launch their own. Before you start one, we’re here to help you dive deeper into understanding the concept of service marketplaces

What is a service marketplace platform?

A service marketplace platform is an online platform that starts, encourages, arranges, and finishes up purchasing and offering of services between service seekers and service providers. It is a place where disclosure of services frames the basis of its offering to customers/clients and opens doors for paid work from the basis of its offering to consultants/experts. It has made online marketplaces more fluid, better administered, and more straightforward. It can be said that Service Marketplaces are turning into the standard method to discover help.

In the below image you can see the types of marketplaces. For service marketplaces, you can take the examples of Uber, Upwork, or freelancer.

Online Service Marketplace

Why Most Entrepreneurs or Small Businesses Use Service Marketplace

The prominence of online service marketplaces, for example, Uber, Fiverr, Freelancer, Consultants 500, UrbanClap, TaskRabbit, and so forth., is on the ascent. Fiverr has more than 1 million transactions each month. By 2020, over 43% of the workforce in the US will be specialists or independently employed. This can, to a large extent, be credited to the expanding on-demand economy. Online service marketplaces are used by organizations, entrepreneurs, and small businesses for two essential reasons:

  • Producing leads
  • Re-appropriating employments to specialist organizations

The spike in the on-demand economy encouraged raising funds for it.  The below image evaluates funding for this economy.

on-demand economy

Image source:

Challenges in Running an Online Services Marketplace

Creating an online service marketplace presents a one of a kind challenge. Most online service marketplaces can’t encourage a transaction before the purchaser and vendor concede to the terms of the services. Likewise, genuine trade of cash frequently pursues the delivery of the service and the delivery of the service requires the purchaser and vendor to specifically interface with one another. Associating purchasers and vendors straightforwardly before facilitating the transaction cut weakens a marketplace’s ability to capture value. The party that is charged is normally inspired to abandon the stage and lead the transaction off-stage. Here is a list of some of those challenges in running an Online Services Marketplace:

1. Client Benefit

Traditional online stores have brought together a client administration framework that makes it simple to handle client inquiries. In a service marketplace, notwithstanding, purchasers who are not satisfied with the item or service one of the vendors provided will commonly coordinate their fury towards the marketplace, rather than the respective vendor. This is a repetitive issue that can frequently grow into a PR issue or a social media backfire.

2. Trust

While building connections is an incredible method to gain trust from purchasers and merchants, this by itself may not take care of the issue. When purchasers understand that, while your service marketplace is trustworthy, yet your individual merchants may not be, a trust deficiency may emerge. What’s more? that may affect the conversion rate on your platform.

strategic challenges Source: SlideShare

3. Presentation of Product and Services

In a common online business, the proprietor holds power over the manner in which the item and its subtle elements are displayed to the client. It isn’t unusual for these proprietors to procure models and expert picture takers to help make the accompanying promotional images grand. In any case, in an online service marketplace setup, business owners and entrepreneurs have little command over how their items are introduced.

4. Supply and Demand Gap

The main challenge for service providers is to deal with the supply and demand gap in the economy. Online service marketplaces will confront situations where the gap between supply and demand is startlingly high. For example, a dealer that gives a colossal lump of offers may pull out, leaving an excessive number of clients and a couple of merchants. Then again, a corporate purchaser may select another stage, leaving merchants in high and dry, with little in the hand for returns.

How To Create A Service Marketplace Platform?

There are different ways of creating a service marketplace platform and the most common ones are discussed here.

1. Code from scratch

Do you have great expertise in web programming? Are you a coder? If the answers are not in the affirmative, you have to learn and master programming languages. It takes a lot of time, patience, and effort to code a service marketplace website from scratch. This approach is not recommended.

2. Hire a team of programmers and pay them

At the very outset, I would like to tell you that this approach will be good for your organization. You can hire any web designing company for building your own online service marketplace. It takes at least 3 months to design, develop and configure a fully functional marketplace. You can hire CedCommerce for creating your Online Service Marketplace Website. We have ultimate marketplace solutions available for you.

3. Assemble it yourself by utilizing an online service marketplace script

The essential usefulness of any service marketplace is to list administrations, adequately handle and oversee correspondence among different partners, encourage appointments and transactions. Many existing online service marketplace scripts as of now have extraordinary worked in practical highlights. You simply need to roll out a couple of improvements and alter them carefully. Specialized learning is required to some degree.

In the event that you are furnished with moderate coding aptitudes, you can construct extra features. You can ask for service marketplace script providers to assemble extra features on the highest point of existing features.

4. Pay service marketplace script providers to build it for you

This approach is slightly different from the previous one. Here, you pay service marketplace script providers to make changes to the script and customize it as per your requirements. This is also strongly recommended. As a matter of fact, this is the fastest way to launch your service marketplace website.

Click on the link below to start your own service marketplace.

create service marketplace

How CedCommerce Helps You In Creating Your Online Service Marketplace?

Creating an online service marketplace platform is not an easy thing but made easy through the enhanced solutions by CedCommerce. CedCommerce provides you support in creating your online service marketplaces websites like Uber, Freelancer, Or Airbnb. CedCommerce has many marketplace solutions that fit the various business ideas emerging in the market. We are providing extraordinary features to make comprehensive and feature-rich marketplace solutions.

If you want to make your dream come true we provide you with readymade Open Source Marketplace Script with non-encryption. You can also easily customize all features and products based on your requirements.

Start Your Online Service Marketplace


As observed, a start-up can choose to raid the market with a full-stack approach and manage the marketplace or even turn into the provider of the service. By institutionalizing the offline service, you can draw nearer to the effortlessness of an online transaction.

The online service marketplace is a profitable business model. Despite the competition, when choosing the right niche, success will not take long. There are many options to realize your idea into reality.

Read More Blogs:

Is it easy to develop an eCommerce marketplace?

Multi-vendor E-commerce Script? An Incredibly Easy Method That Works For All

How To Create Multi-Vendor Marketplace? Create Your Own With CedCommerce

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