eBay Problems and Errors
Avoid these problems on eBay and sell like a pro!

Avoid these problems on eBay and sell like a pro!


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When aiming for expanding your Shopify store to prominent marketplaces like eBay, there is a lot of “do” and “don’t” information to compensate for the risks involved. This list contains some of the most common eBay seller problems in addition to everyday problems that include reduced sales or errors that come when creating a listing on eBay.

Let’s look at the most critical set of “to do” checklists when you sell on eBay to avoid any inconvenience in the selling process.

eBay Integration for Shopify

The first step to successful selling on eBay when you plan to sell and manage orders from your Shopify store includes getting yourself an Integration app. The app, however, needs to be perfectly capable of reducing the unnecessary clutter of price, inventory, and order management on two fronts while also helping you edit Shopify products before listing them on eBay.

The first step includes creating a seller account on the eBay marketplace and the second step is onboarding the Shopify integration for the eBay app in the perfect way possible to initiate the automatic selling process.

Integrate eBay with Shopify

The Problems That Come When Selling on eBay

There are a ton of problems that may come up in your path on eBay. Especially when you are a new seller or have very little to no idea about the policies and working of eBay. To help you with the problems beforehand, here’s a list of problems that you might encounter and how to deal with them in the most effective way.

Problems on eBay marketplace

On the eBay Marketplace

Problem No. 1

It is often observed that when you create a seller account on eBay, there’s a lot of skippable data that is highly important to eBay. It can cause multiple errors on eBay that result in a product upload error. Also, select the Business account for eBay over the Personal selling account to make things simple in the long run if you plan to sell on eBay professionally.

Key Takeaway

Do not skip the business policies details that are required while setting up your eBay selling account.

Problem No. 2

When you are a new seller, it becomes crucial to understand that SEO on eBay works differently compared to Google. It becomes mandatory to work more on SEO. It would be best if you are appropriate with Titles, Product Descriptions, Categories, and Item specifics.

Key Takeaway

Include pertinent details about your product like condition, color, model, and much more essential information in the Title, Description.

Problem No. 3

When working on eBay’s Product Titles, you should remember that the titles are supposed to be genuine. According to Cassini, eBay’s internal search engine, you should avoid keyword stuffing as it may result in eBay ending your listing. Cassini has an algorithm that determines how items rank on eBay. This algorithm significantly impacts the rankings of your eBay listings.

Key Takeaway

Create unique and genuine product titles when creating a listing on eBay. Also, avoid any keyword stuffing to keep your listings from getting unlisted from eBay.

Problem No. 4

One of the most overlooked steps while listing products on eBay is not utilizing the item specifics. eBay states that Item Specifics are the most essential part of any listing as they help your product rank better in the search results. It enables you to bring your products in front of your most potential buyers through organic searches.

Key Takeaway

Include each available information about the product through your item specifics for the products.

Problem No. 5

One of the biggest problems that all new sellers experience when listing on eBay is a limit on listings. According to eBay, each new selling account comes with a limited listing. The listing limit increases slowly.

Key Takeaway

Make sure you know about the seller limits that eBay has imposed on your seller account.

Errors on Shopify Integration for eBay App

On Integration for eBay App

Here’s a list of errors that you may have to face when you list and sell on eBay from your Shopify store using the Integration for eBay app by CedCommerce.

Error No. 1

Error: Before you can list this item, we need additional information to create a seller’s account.

Solution: You need to follow the given instructions to remove the error and complete the process.

  • Go to My eBay.
  • Click the Account tab.
  • Once there, click the Change Link option available in the Automatic payment method in the Payment methods for seller fees section.
  • You can select from the following options to set up your Automatic Payment option –
    • PayPal
    • Direct Pay, or
    • Credit Card.
  • Once done, click the Set up Automatic Payments button.

NOTE: https://www.eBay.com.sg/, https://www.eBay.com.myv & https://ww.eBay.ph only offer Credit Card as an option for automatic payment methods.

Error No. 2

Error: To require immediate payment, you must specify a Buy It Now price.

Solution: You can resolve the error in either of the two ways.

  • Remove the immediate payment option from your payment policy.
  • Enable the Buy It Now price on the products directly from your eBay seller panel.

Error No. 3

Error: Invalid Multi-SKU item ID supplied with variations.

Probable Cause: The product you are trying to list is not a Multi-SKU item. It happens because the initial listing was not created as a Multi-SKU.

Solution: You need to create a new listing. You will have to list the product as a Multi-SKU item in this new listing.

  • End the listing from the app.
  • Upload the product and create a new listing.

Error No. 4

Error: Account information on eBay might have changed. Kindly reconnect from the Account section. OR Token expired. Please reconnect with eBay from the Account section of this app.

Probable Cause: The app displays the error message when your eBay account is disconnected from the app. It usually happens when you make significant changes to your eBay seller account.

Solution: To remove the error, you need to go to the Account section of the app.

  • Next click on the Reconnect button.
  • Once there, sign in to your eBay account from the eBay website.
  • Once done, your account will automatically reconnect with the app.

Error No. 5

Error: Invalid property type provided for picture URL. Expected the string but got a boolean.

Probable Cause: The error comes up due to some unexpected issues when the product gets imported from your Shopify store to the Integration for eBay App.

Solution: You need to perform the Sync Details Action for the products showing errors, and the images get imported into the app.

Error No. 6

Error: Variation Specifics provided do not match the variation specifics of the variations on the item.

Probable Cause: The error comes up due to 2 possible reasons.

  • Product’s an original single variant product now being listed as a multi-variant product. This is not allowed by eBay.
  • There is usually a problem with the product variation data from your Shopify store, such as different attributes names in the variants.

Solution: As the product is failing the validation rules. It needs to be canceled, deleted, and listed as a new listing.

Error No. 7

Error: Getting either of the two errors:

  • It is not allowed to use photos of the site in conjunction with pictures from eBay Photo Services.
  • A mixture of Self Hosted and EPS pictures is not permitted.

Probable Cause: eBay prefers images hosted through EPS (eBay Picture Services). It does not allow a third party to host images on its platform. Whenever you upload a photo through SSB, eBay considers it “self-hosted.”

Solution: You can resolve the error by following the steps shared below.

  • The first step to error resolution is removing all the images from listing on eBay.
  • Now move to the app and perform the sync image action.
  • Filter the required products and select them from the check-box. Once done, click Sync Images.

Error No. 8

Error: Inventory-based listing management is not currently supported by this tool. Please refer to the tool used to create this listing.

Probable Cause: The error comes up if you uploaded the product from another third-party app that uses a different API of eBay than our app.

Solution: To eliminate the error, you need to end the listing on eBay and relist the product from the app.

Note: As you list the products on eBay, you need to pay the insertion listing fees. Moreover, instead of ending the listing immediately, we advise that you wait out the duration of the listing period. Once completed. Next, you need to re-upload it. However, you can update the product manually on eBay in case of an emergency.

Integrate eBay with Shopify


Allowing yourself to take advantage of multichannel selling can help you stand out from your competitors and help you grow big. By implying the best practices and following the set of rules defined by each marketplace (eBay in this case) you can easily pave the way for a growth oriented business plan.

The problems and the errors go hand in hand with every aspect of technology. Nevertheless, being familiar with them is the best way to avoid roadblocks or standstills that might otherwise prevent your business from scaling heights at an exponential rate.

However, you can always reach out to the expert team for any assistance for eBay problems relating to the Marketplace Integration for eBay application through initiating a chat or by dropping an eMail.

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