1. Avatar for Sanover Tasneem

    Hi, I recently tried to set up Instagram shopping but get rejected, the message I received is:
    kidsdeworld is not approved for Instagram Shopping
    Your account does not meet our Commerce Eligibility Requirements
    Product Unavailable on Your Website
    To use Instagram Shopping, your products must be sold on the website connected to your account.
    You can't request another review at this time.

    Are you able to provide any help with this?
    Thanks a lot.

    • Sanover Tasneem

      Hey Fung,
      Hope you are doing well.
      We are sorry that your Instagram Shopping approval was not accepted at one go. However, this decision is all in all depends on Facebook itself.
      Meanwhile, as a partner we could suggest you to onboard on Instagram Shopping using connectors from partners.
      Keeping in view the reply from Facebook, "If they have reported that your website don't show any product – we would recommend you to cross check at your end and add products on your store and also see if you are meeting their commerce eligibility criteria"

      After this, you can reapply to the Instagram Shopping Again.
      To know more about the approval and eligibility check this out: https://cedcommerce.com/blog/get-approved-for-instagram-shopping/

      Hope this helps you.
      If you need more assistance, you can always contact: support@cedcommerce.com

      Thank you so much.

  2. Avatar for Sanover Tasneem

    I tried to verify my instagram shopping account but I didn't pay enough attention… I forgot to verify my domain before and I asked Facebook to check it again. Now I did everything and should get accepted but the option to check my account again for Instagram shopping is gone… I have no idea what to do and need urgent help. 🙁
    I tried to contact Facebook support but get no answer. Is it possible to get another check up or is it not possible anymore?
    Best wishes

    • Sanover Tasneem

      Hello Matt,
      Hope you are well and safe there,

      It is saddening to know that you couldn't get approved for the Instagram Shopping. We do understand that it takes lots of efforts to prepare your shop for approvals. However we wish to cheer you up with the fact that, you can always reapply for Instagram shopping, after mending the commerce policies. Since you have already done that, here are some steps to follow to apply again:
      – Open Instagram app on mobile
      – Go to profile- settings- business
      – there you will find an option of either shopping or apply for Instagram shopping.

      Through this gateway you can reapply for Shopping. Meanwhile we wish to add that, if you have already tried once or denied Shopping, please switch back to personal profile, disconnect your Instagram with Facebook page and start fresh. Reconnect everything again, full fill all eligibility, and then re apply for Instagram Shopping.

      We hope you get successful this time. If you need any help Connect at support@cedcommerce.com
      Good Luck to you.
      Thank you so much

      • Avatar for Sanover Tasneem


        I had a problem like this but actually you can't "always reapply for approval on Instagram." It now tells me that I'm not able to apply for anymore reviews? What happens now? I'm stuck on both Facebook and Instagram. I figured out the problems for why I wasn't approved but now I'm not even allowed to reapply on either. Help.


        • Sanover Tasneem

          Hey Willis,

          Hope you are doing good. Thank you so much for taking out the time to read and put up your query here. I went through your concern and I have shared it with my team. One of the experts will surely reach out to you soon and take up more details from you to proceed. Hope this helps in solving your issue.
          However, if you don't wish to wait, you can always connect with us on: support@cedcommerce.com

          We hope that your concerns are met.
          Thank you so much and Be Safe.

          • Avatar for Sanover Tasneem
            Martine Joubert

            Hi, Im having the same problem as this guy. (Wills)
            I think the root cause is – I was selling essential oils via my ecwid site and it pulled through to my FB shop – and it is seen as medical products (Stupid move I know!). I removed them and reviewed, but I cannot seem to review any more? I thought about deleting my accounts and starting fresh but still hesitant to do so. My account quality seems to have no issues, my catalogue also no issues, but my FB shop is rejected and Instagram as well? Do they link? It says if Instagram is giving me problems I should contact FB…
            I am not sure if there is other requirements I also don't meet? I have read up ALLOT. Please help. So desperate.

    • Avatar for Sanover Tasneem

      I see that you have had the same issue as me in regards to getting the instagram shopping feature accepted where after the being rejected, the domain was not verified and now, you no longer can reapply for the account to be reviewed again.
      I am just wondering if you managed to get this resolved as I am stuck with the same situation.

  3. Avatar for Sanover Tasneem

    Hello Team,
    I have an issue with the commerce account on FB, which is connected to the Instagram account, I have tried to connect Instagram Shopping and the catalogue of my shopify store, which wasn't finalized and there was missing products information ( I know its wrong ) but I just wanted to try how this works at that time thinking that it is an easy step, after that and unfortunately the commerce account is restricted from selling and got the following msg:
    Commerce Account Restricted from Selling
    (You can’t use Shopify Commerce Account to create new Shops or sell from existing Shops.)
    can you please advice how can i remove this restriction and what to do on this level? I have finalized the shop now and want to connect it on Facebook and Instagram, but no emails or texts helping me to do this.

    Many thanks in advance

    • Sanover Tasneem

      Hello Nour,
      Hope you are in good health.

      Thank you for reaching out to us. Upon closely looking at your problem, we can infer that: you might be using the "Shopify Facebook Channel" app and some of your data/information has not been sent to Facebook. This probably be the reason behind your current issue. To fix the problem completely, we would need to look at your account. Kindly connect with us at: support@cedcommerce.com
      Also, if you need to seamlessly move forward to hassle free selling on Facebook and Instagram, you can get the "Facebook and Instagram Shopping" app and leverage the endless and unparalleled client support.

      Hope it helps you further.
      Take care.

      Thank you so much.

  4. Avatar for Sanover Tasneem

    Hi there,
    I had re-applied for instagram shopping many times and I got the same reason as below.
    Your account does not meet our commerce eligibility requirements
    Product unavailable on your website
    To use Instagram Shopping, your products must be sold on the website connected to your account.
    You can't request another review at this time.

    I have verified my domain and done everything, what should I do to get approved?
    I am using Woocommerce and products have been sold for weeks.

    • Sanover Tasneem

      Hey Ryne,
      Hope you are doing great!

      Thank you so much for putting up the query. We are sorry that you have to go through such a thing continuously. To help you further, we would like to know more and suggest you some solutions, so that you can re-apply for Shopping.
      1. As we see, the error message say something around products – To counter this, you must ensure that: a) You are selling a physical product b) You are not a drop shipper c) Your products are directly available for purchase on your WooCommerce store.
      2. Let us take another case, Say you have qualifies the above condition – Make sure that you have the same products in your Facebook catalog that are in your website. Which means, you are connecting a correct catalogue on Facebook and Instagram. If not, the connect the right catalog
      3. You also have to make sure that your business falls under the countries currently eligible for Shopping.
      —– After fixing this, re-apply for Instagram Shopping —
      To re-appy you will have to disconnect everything and connect again. If you are using WooCommerce, get connected with this app: https://wordpress.org/plugins/social-commerce-by-cedcommerce/
      Or give us a ping at support@cedcommerce.com

      Hope this helps you. Keep coming back for more updates on Instagram Shopping.
      Thank you.

  5. Avatar for Sanover Tasneem
    ria tri wahyuni

    Hi, i am ria
    i already to register instagram shopping with my bussiness account, but instagram not approved, It's been days why the Instagram shopping set up section still says Instagram not approved, how do I get that part back to normal so I can repeat the list again, hope you answer and give me a solution

    • Sanover Tasneem

      Hey Ria,
      Hope you are doing fine.

      Thank you so much for putting up the query. We are more than happy to assist you. Instagram Shopping often gets dis-approved due to a number of reasons. If you have alsoencountered this, you can always reapply for it.
      To re-apply for Instagram Shopping you have to—
      – Disconnect everything and connect again.
      – Uninstall any app if you are using to connect to IG Shopping and also go back to a "Personal account" on Instagram.
      – Start from the very beginning and complete each steps – first on Facebook and the on Instagram.
      – You will now be able to re-apply again. (before that, make sure that you comply with each things mentioned in the blog as well as on Instagram policies)

      Hope this helps you. Keep coming back for more updates on Instagram Shopping.
      Thank you.

      • Avatar for Sanover Tasneem

        hello I run a clothing line, I've applied for shopping a couple times and been denied, every time I go to re apply now it says An unexpected error occurred.

  6. Avatar for Sanover Tasneem

    How many followers are needed for an established business presence for my new Instagram business account? ^^ I have the same question. I can't get any clarification on this and I cannot reapply. Any info on "Account Presence Not Established" would be greatly appreciated. Concrete numbers or info so we can strategize accordingly! So frustrated!

    • Hi Maddie,
      Hope you are doing well.
      Thankyou so much for putting this query. Well, for selling on Instagram Shopping, you need to have a considerable amount of followers in your profile. You can go through the Commerce Manager policies here: https://help.instagram.com/1627591223954487

  7. Avatar for Sanover Tasneem

    Great article. I have created a FB & Instagram page and they are both connected to my FB commerce account. My FB & IG Shop can't be published & I cannot request a review. The error message I receive is as follows: "Shop can't be published
    After reviewing your commerce account, we found that it doesn't comply with our Commerce eligibility requirements, so your shop isn't visible to potential customers. If you believe that your shop should be published, you can see details and request a review in "Account quality"." I have checked my account quality & there are no issues there, further to this I have removed problematic items from my catalogue, such as gift vouchers. My products feed is from my Shopify store. My store sells baby/kiddies items such as clothing, toys & furniture – https://www.qscollection.co.za
    Any idea how I could rectify this issue? Really need to have this sorted out. My ad account is blocked & I can advertise.

        • Sanover Tasneem

          Hey Naeem,
          Hope you are doing good.

          We do understand your problem and so your request has been escalated to our team. One of the experts will surely reach out to you for more details and proceeding thereafter.
          However if you wish to connect, you can always reach us at: support@cedcommerce.com

          Thank you so much and Be Safe.

          • Avatar for Sanover Tasneem

            Hi Sanover,
            I have been dealing with the same issue for months now. i had 3 items rejected (1 gift card and 2 products) and deleted the items to make the next approval process simpler. For some reason whatever approval process FB uses is still seeing the products (even though they are not visible in the catalog) and rejecting starting the cycle over. Its a super frustrating process and instagram shopping would be a huge huge asset to my business.
            Instagram Ads are not blocked and I able to run them but I cant get my shop working. My shopify website is fully functioning and active with lots and lots of products (i have a pearl jewelry business). Hoping i might be able to have my issue escalated as well with your team. Thanks so much!
            instagram – @tiarehanalei
            website – tiarehanalei.com

    • Hi Naeem,
      Hope you are doing well.
      Thanks for putting up this query. To know more about the approval for Instagram Shopping, you can go through the information about the Commerce Eligibility Requirements. https://www.facebook.com/business/help/2347002662267537


  8. Avatar for Sanover Tasneem
    Ashley Peddigrew

    I have tried to apply for instagram shopping and I did not get accepted. I believe I fixed what might have been the issue. But I do not know how to disconnect everything so I can reapply? How do I do this?

    Thank you

  9. Avatar for Sanover Tasneem

    Hi team ,
    I have a weird problem with instagram shopping, I have a spanish company but I live in Andorra. Andorra is not in the list of countries for instagram shopping so when I tried to enable the instagram shopping in my business profile they always say "your are still not elegible", but my business and my company are in spain, which is 101% elegible, so the thing is that I think ig detects that I connect my phone in Andorra and they block my account to the shopping area…

    Any solutions?

    thanks a lot

    • Sanover Tasneem

      Hey Diego!
      Hope you are having a good time.

      Thank you so much for putting up this query. we are glad to address this for you. Just as it looks, you are based in Andorra which is not available for Instagram Shopping, and your business is based in Spain that is eligible.
      One of the probabilities could be that: your business has used the address from Andorra, or any of your legal documentations might have furnished that.

      As Instagram is slightly strict with the supported countries, we would be needing to check it closely with your case. Please connect us at support@cedcommerce.com or I have already escalated your request to the support team. You will be contacted soon for this.

      Hope this helped you. Let us know if we can help more.
      Thank you so much.

  10. Avatar for Sanover Tasneem
    Betina Cunningam

    I am having a lot of trouble getting my FB and Instagram shopping approved. i don't know what i have done wrong and really need some help. Can someone please help me out?

    • Sanover Tasneem

      Hey Betina,
      Thank you so much for putting up the query.
      One of our experts will connect with you shortly to understand your concern more clearly and help you rightly.

      Be Safe,
      Warm Regards.

  11. Avatar for Sanover Tasneem

    Hi Sanover,
    I have been struggling to get approved for my instagram, which is a small jewellery business that has been operational for 8 years. I have just changed my Facebook page over to "shopping" as I noticed that was one of the requirements. My website is through Shopify. I would be happy to pay someone to take care of this for me just to make sure everything is correct on the back end. Thanks

  12. Avatar for Sanover Tasneem

    Hello, could you please explain this in detail.
    "Meanwhile we wish to add that, if you have already tried once or denied Shopping, please switch back to personal profile, disconnect your Instagram with Facebook page and start fresh. Reconnect everything again, full fill all eligibility, and then re apply for Instagram Shopping"

  13. Avatar for Sanover Tasneem

    I have been struggling not being able to finishing up publishing my shop.
    I applied for a review a few days ago and it now says, "Action needed", "No sales channels connected.You haven't connected any channels to sell your items."
    I go to manage channels, But I cannot edit my Facebook account and Instagram account which are both "paused" status. it says, "You can't edit visibility because you don't have a permission or your commerce account is restricted".
    I found out that my catalog is not connected to website, saying "These websites were reviewed and were not approved. ".
    I updated my catalog, fixed the possible mistakes in there. But I don't know if this is enough or is there any way I can request another review for this?
    It says, "These websites were reviewed and were not approved. If you think there’s been a mistake, you can request another review.", But I don't know how I can request another review??
    Thank you very much for your help!!

  14. Avatar for Sanover Tasneem

    In the commerce account, I go to add Instagram account, it shows me that
    "1 account was detected that can’t be accessed. Accounts must follow our Commerce Policies and be linked to your Business Account. You can review the accounts below and resolve problems to enable access."
    The account associated with the business account has no issue. Then what is it I messing?

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