1. Avatar for Sanover Tasneem

    Hi, I recently tried to set up Instagram shopping but get rejected, the message I received is:
    kidsdeworld is not approved for Instagram Shopping
    Your account does not meet our Commerce Eligibility Requirements
    Product Unavailable on Your Website
    To use Instagram Shopping, your products must be sold on the website connected to your account.
    You can't request another review at this time.

    Are you able to provide any help with this?
    Thanks a lot.

    • Sanover Tasneem

      Hey Fung,
      Hope you are doing well.
      We are sorry that your Instagram Shopping approval was not accepted at one go. However, this decision is all in all depends on Facebook itself.
      Meanwhile, as a partner we could suggest you to onboard on Instagram Shopping using connectors from partners.
      Keeping in view the reply from Facebook, "If they have reported that your website don't show any product – we would recommend you to cross check at your end and add products on your store and also see if you are meeting their commerce eligibility criteria"

      After this, you can reapply to the Instagram Shopping Again.
      To know more about the approval and eligibility check this out: https://cedcommerce.com/blog/get-approved-for-instagram-shopping/

      Hope this helps you.
      If you need more assistance, you can always contact: support@cedcommerce.com

      Thank you so much.

  2. Avatar for Sanover Tasneem

    I tried to verify my instagram shopping account but I didn't pay enough attention… I forgot to verify my domain before and I asked Facebook to check it again. Now I did everything and should get accepted but the option to check my account again for Instagram shopping is gone… I have no idea what to do and need urgent help. 🙁
    I tried to contact Facebook support but get no answer. Is it possible to get another check up or is it not possible anymore?
    Best wishes

    • Sanover Tasneem

      Hello Matt,
      Hope you are well and safe there,

      It is saddening to know that you couldn't get approved for the Instagram Shopping. We do understand that it takes lots of efforts to prepare your shop for approvals. However we wish to cheer you up with the fact that, you can always reapply for Instagram shopping, after mending the commerce policies. Since you have already done that, here are some steps to follow to apply again:
      – Open Instagram app on mobile
      – Go to profile- settings- business-
      – there he will find an option of either shopping or apply for Instagram shopping.

      Through this gateway you can reapply for Shopping. Meanwhile we wish to add that, if you have already tried once or denied Shopping, please switch back to personal profile, disconnect your Instagram with Facebook page and start fresh. Reconnect everything again, full fill all eligibility, and then re apply for Instagram Shopping.

      We hope you get successful this time. If you need any help Connect at support@cedcommerce.com
      Good Luck to you.
      Thank you so much

  3. Avatar for Sanover Tasneem

    Hello Team,
    I have an issue with the commerce account on FB, which is connected to the Instagram account, I have tried to connect Instagram Shopping and the catalogue of my shopify store, which wasn't finalized and there was missing products information ( I know its wrong ) but I just wanted to try how this works at that time thinking that it is an easy step, after that and unfortunately the commerce account is restricted from selling and got the following msg:
    Commerce Account Restricted from Selling
    (You can’t use Shopify Commerce Account to create new Shops or sell from existing Shops.)
    can you please advice how can i remove this restriction and what to do on this level? I have finalized the shop now and want to connect it on Facebook and Instagram, but no emails or texts helping me to do this.

    Many thanks in advance

    • Sanover Tasneem

      Hello Nour,
      Hope you are in good health.

      Thank you for reaching out to us. Upon closely looking at your problem, we can infer that: you might be using the "Shopify Facebook Channel" app and some of your data/information has not been sent to Facebook. This probably be the reason behind your current issue. To fix the problem completely, we would need to look at your account. Kindly connect with us at: support@cedcommerce.com
      Also, if you need to seamlessly move forward to hassle free selling on Facebook and Instagram, you can get the "Facebook and Instagram Shopping" app and leverage the endless and unparalleled client support.

      Hope it helps you further.
      Take care.

      Thank you so much.

  4. Avatar for Sanover Tasneem

    Hi there,
    I had re-applied for instagram shopping many times and I got the same reason as below.
    Your account does not meet our commerce eligibility requirements
    Product unavailable on your website
    To use Instagram Shopping, your products must be sold on the website connected to your account.
    You can't request another review at this time.

    I have verified my domain and done everything, what should I do to get approved?
    I am using Woocommerce and products have been sold for weeks.

    • Sanover Tasneem

      Hey Ryne,
      Hope you are doing great!

      Thank you so much for putting up the query. We are sorry that you have to go through such a thing continuously. To help you further, we would like to know more and suggest you some solutions, so that you can re-apply for Shopping.
      1. As we see, the error message say something around products – To counter this, you must ensure that: a) You are selling a physical product b) You are not a drop shipper c) Your products are directly available for purchase on your WooCommerce store.
      2. Let us take another case, Say you have qualifies the above condition – Make sure that you have the same products in your Facebook catalog that are in your website. Which means, you are connecting a correct catalogue on Facebook and Instagram. If not, the connect the right catalog
      3. You also have to make sure that your business falls under the countries currently eligible for Shopping.
      —– After fixing this, re-apply for Instagram Shopping —
      To re-appy you will have to disconnect everything and connect again. If you are using WooCommerce, get connected with this app: https://wordpress.org/plugins/social-commerce-by-cedcommerce/
      Or give us a ping at support@cedcommerce.com

      Hope this helps you. Keep coming back for more updates on Instagram Shopping.
      Thank you.

  5. Avatar for Sanover Tasneem
    ria tri wahyuni

    Hi, i am ria
    i already to register instagram shopping with my bussiness account, but instagram not approved, It's been days why the Instagram shopping set up section still says Instagram not approved, how do I get that part back to normal so I can repeat the list again, hope you answer and give me a solution

    • Sanover Tasneem

      Hey Ria,
      Hope you are doing fine.

      Thank you so much for putting up the query. We are more than happy to assist you. Instagram Shopping often gets dis-approved due to a number of reasons. If you have alsoencountered this, you can always reapply for it.
      To re-apply for Instagram Shopping you have to—
      – Disconnect everything and connect again.
      – Uninstall any app if you are using to connect to IG Shopping and also go back to a "Personal account" on Instagram.
      – Start from the very beginning and complete each steps – first on Facebook and the on Instagram.
      – You will now be able to re-apply again. (before that, make sure that you comply with each things mentioned in the blog as well as on Instagram policies)

      Hope this helps you. Keep coming back for more updates on Instagram Shopping.
      Thank you.

      • Avatar for Sanover Tasneem

        hello I run a clothing line, I've applied for shopping a couple times and been denied, every time I go to re apply now it says An unexpected error occurred.

  6. Avatar for Sanover Tasneem

    How many followers are needed for an established business presence for my new Instagram business account? ^^ I have the same question. I can't get any clarification on this and I cannot reapply. Any info on "Account Presence Not Established" would be greatly appreciated. Concrete numbers or info so we can strategize accordingly! So frustrated!

    • Hi Maddie,
      Hope you are doing well.
      Thankyou so much for putting this query. Well, for selling on Instagram Shopping, you need to have a considerable amount of followers in your profile. You can go through the Commerce Manager policies here: https://help.instagram.com/1627591223954487

  7. Avatar for Sanover Tasneem

    Great article. I have created a FB & Instagram page and they are both connected to my FB commerce account. My FB & IG Shop can't be published & I cannot request a review. The error message I receive is as follows: "Shop can't be published
    After reviewing your commerce account, we found that it doesn't comply with our Commerce eligibility requirements, so your shop isn't visible to potential customers. If you believe that your shop should be published, you can see details and request a review in "Account quality"." I have checked my account quality & there are no issues there, further to this I have removed problematic items from my catalogue, such as gift vouchers. My products feed is from my Shopify store. My store sells baby/kiddies items such as clothing, toys & furniture – https://www.qscollection.co.za
    Any idea how I could rectify this issue? Really need to have this sorted out. My ad account is blocked & I can advertise.

    • Hi Naeem,
      Hope you are doing well.
      Thanks for putting up this query. To know more about the approval for Instagram Shopping, you can go through the information about the Commerce Eligibility Requirements. https://www.facebook.com/business/help/2347002662267537


  8. Avatar for Sanover Tasneem

    Hi team ,
    I have a weird problem with instagram shopping, I have a spanish company but I live in Andorra. Andorra is not in the list of countries for instagram shopping so when I tried to enable the instagram shopping in my business profile they always say "your are still not elegible", but my business and my company are in spain, which is 101% elegible, so the thing is that I think ig detects that I connect my phone in Andorra and they block my account to the shopping area…

    Any solutions?

    thanks a lot

    • Sanover Tasneem

      Hey Diego!
      Hope you are having a good time.

      Thank you so much for putting up this query. we are glad to address this for you. Just as it looks, you are based in Andorra which is not available for Instagram Shopping, and your business is based in Spain that is eligible.
      One of the probabilities could be that: your business has used the address from Andorra, or any of your legal documentations might have furnished that.

      As Instagram is slightly strict with the supported countries, we would be needing to check it closely with your case. Please connect us at support@cedcommerce.com or I have already escalated your request to the support team. You will be contacted soon for this.

      Hope this helped you. Let us know if we can help more.
      Thank you so much.

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