Support System by CedCommerce for Magento 2.1 facilitates both the admin & customer by letting the admin create ticket for customer and by allowing the customer to create ticket for support. This extension also comes with a strong email notification system. Whenever the time limit of any ticket (as set by the admin) gets expired then, a mail is sent automatically to the agent reminding him about the ticket.
Total Control with Admin
Admin has complete control of the entire Support System with him so that he can manage all the things at his end and also gets a clear idea of the current status of tickets and conversation going on between agents & customers.
Admin can create unlimited departments. He can create a new priority, a new status and has the authority to restrict file size. Customer can set the priority of his tickets and assign them to the required departments, only if these features are enabled by the admin.
Assign Department Heads:
Admin has the authority to assign agents, department heads to a particular department. Whichever department admin needs he can edit that department and from the Manage Agent section the agent & department heads can be assigned.
Facilities for Customer
With the help of this extension, customer can send/reply issues via email and this email will get converted into tickets. He can also create tickets for specific orders on the basis of order id, if admin allows. Moreover, guest customers can also create tickets & check ticket status along with the conversation.
Easy to manage agents, assign an agent member to multiple departments
Easy to Manage Department and Enable/Disable the module
Auto close ticket after some specific time depends upon admin setting.
Admin can assign an agent as department head to handle departmental tickets.
Auto notify agent after some specific time depends upon admin setting.
Admin can allow customer to create tickets for a particular department by enabling the required settings.
Admin can create New Priority & New Status
Auto delete expired ticket after a certain time period depends upon admin setting.
Specify the file extensions available to the customer for attaching files in tickets along with restriction on file size.
Submit a ticket via Magento 2 contact form and email (Send an email to support system email gateway. For example (email@example.com).
Submit a ticket in customer's account (My Account/Support System/Submit a Ticket)
Transparency of conversation by means of proper messages, ticket status & department assigned
Select Department, Set Priority (Normal/Urgent/ASAP) & create ticket for respective orders, if enabled by admin.
Customer can attach multiple files while creating ticket or reply.
Guest customer can create new ticket and and also check status of ticket.
- Minor Bug Fixes
The thing that I'm most impressed with CedCommerce is there availablity from a support standpoint, They seem available almost 24*7, So this was the reason we were impressed with CedCommerce , Then from Jet, we moved onto Walmart.com Extension then we moved to Sears/Kmart extension, Wish extension and now with Walmart-Canada. They are very reasonable on the programming cost. So If You are looking for a good company I'd definitely recommend CedCommerce
Just started using it less than a week ago but so far so good. Easy implementation with really good and proactive customer service. I also use their JET integration app...both app works technically well and have good features. I got sales on both marketplaces quickly after installing.
The App is great! What makes this App great is the customer service support. The support is very friendly and always trying to help, questions are answered very fast, and products uploaded very professionally.
We Are online retailers, Been In the Business for 8 Years Now. We Recently started working with CedCommerce and We have really enjoyed working with them. They have a terrific way of working there customers, They are always available, they're very very well trained and understand the problems that we have as online sellers with various marketplaces. Hence it is By far our best decision
We purchased integration to offer products on Jet.com and Walmart.com and the support executive has been very proactive and me and my supervisors are very happy. Since we had unique requirements, the support executive completed all our requirements. I highly recommend them.
We have been using (different) products of CedCommerce for a year now. They have been a great development partner for us (for Wordpress and Woocommerce). They helped us in developing plugins, programming for omnichannels, custom work to support B2B and B2C and most recently, they integrated our Woocommerce stores with several marketplaces.
We wanted to sell our products on different marketplaces but we had challenges of integrating our stores with those marketplaces. We turned to CedCommerce. They have been professional, responsive, and implemented all the features that we requested. Their support has been outstanding.
We have purchased Walmart Integration extension and Newegg extension. Installation was quick and easy and company have provided quick support to modify certain parts of integration extension to suit our business. Even though the company is situated in India, the time difference doesn’t makes any difference to the support.
I searched for many extensions for Marketplace but only CedCommerce extensions fulfilled my requirements and they really made pricethon what it is. CedCommerce Customer Care if unbeatable, they would help you with everything and have solutions to all your queries. I recommend CedCommerce to everyone who deals with Ecommerce.
I recommend Multi-Vendor marketplace solution highly as it is very good and extremely customizable – especially support. It’s round the clock available and guys – dedicated team - work tirelessly. We appreciate them and recommend them highly.
We purchased Multi-Vendor Marketplace and other Extensions from the CedCommerce. They are technically sound and professional. Support is great. They've helped us improve our performance. Highly Recommend.
To open my marketplace we considered several options like Shopify and Bigcommerce, however they don’t offer the degree of the customization (in a pricing) that CedCommerce does. The customization is 360 degree. Most importantly the support is awesome. We recommend Cedcommerce highly for online marketplace solutions.
Didn't find what you were looking or have further questions. Send us your query and hear directly from our experts within 24 hours.