RMA is a feature which allows products to be returned. The product has a second life cycle where the process starts from requesting an RMA creation till the time this RMA issue is not resolved. CedCommerce RMA extension provides full featured return management at Magento store. It will control the return or exchange of items along with the management of request and tracking of items until the transaction is complete.
- Fully admin oriented module.
- Guest users can also generate RMA.
- Supports latest Magento RWD layout.
- Works with multi-store and multi-website of Magento.
- Buyer and Admin can communicate at Store end.
- RMA History with Filters and Pagination.
- Admin chosen Return Policy Content .
- Dynamic order selection with various options.
- Print RMA details and shipping label easily.
- Admin can manage RMA Status as well as Reasons.
- Admin and buyer both can receive notification mail.
A return merchandise authorization (RMA), is a part of the process of returning a product in order to receive a refund, replacement, or repair during the warranty period set by the admin. The buyer of the product must contact the manufacturer (or distributor or retailer) to obtain the authorization to return the product. The resulting RMA Id is the source of further communication between the customer support team and the customer. An important aspect of RMA management is that analysing the RMA trends helps to prevent further returns. RMAs may be minimized in a number of ways.
Returns are sometimes minimized by reducing transaction errors prior to the merchandise being delivered by the seller, thus, providing additional information to the consumers which reduces returns. Before returning the product to the administrator (or distributor or retailer) for reparation, it is MANDATORY to fill in the RMA Application Form. The RMA application form can be filled either by the admin or by the customer. The Customer Support can either allow the product to be returned for refund, replace or repair or resolve the client issue over the chat messages, or mails if possible, and avoid the return cycle.
The customer will be allowed to return the product only after receiving the RMA Approval code from RMA customer service. The given RMA Approval code can be used to handle the returned packages having shipping documents attached with them. No returns are accepted without this number. For each product to be RMA requested, it will be issued an RMA number. Therefore, for the repairs of several components in the same order with different reasons, it is necessary to request different RMA numbers for each single component that needs to be RMA'ed with a different reason or is requested a different resolution.
Multiple RMA could be requested for a single order, but it could not be requested for the same product i.e. an RMA cannot be requested for a product if already an RMA is under process for that product. Return Policy section, informing about company’s policy and procedure that the company follows for RMA, is visible at each RMA request made by the client.
Review and Rating
- Excellent product
I was waiting for product like this .This extension is excellent.
The thing that I'm most impressed with CedCommerce is there availablity from a support standpoint, They seem available almost 24*7, So this was the reason we were impressed with CedCommerce , Then from Jet, we moved onto Walmart.com Extension then we moved to Sears/Kmart extension, Wish extension and now with Walmart-Canada. They are very reasonable on the programming cost. So If You are looking for a good company I'd definitely recommend CedCommerce
Just started using it less than a week ago but so far so good. Easy implementation with really good and proactive customer service. I also use their JET integration app...both app works technically well and have good features. I got sales on both marketplaces quickly after installing.
The App is great! What makes this App great is the customer service support. The support is very friendly and always trying to help, questions are answered very fast, and products uploaded very professionally.
We Are online retailers, Been In the Business for 8 Years Now. We Recently started working with CedCommerce and We have really enjoyed working with them. They have a terrific way of working there customers, They are always available, they're very very well trained and understand the problems that we have as online sellers with various marketplaces. Hence it is By far our best decision
We purchased integration to offer products on Jet.com and Walmart.com and the support executive has been very proactive and me and my supervisors are very happy. Since we had unique requirements, the support executive completed all our requirements. I highly recommend them.
We have been using (different) products of CedCommerce for a year now. They have been a great development partner for us (for Wordpress and Woocommerce). They helped us in developing plugins, programming for omnichannels, custom work to support B2B and B2C and most recently, they integrated our Woocommerce stores with several marketplaces.
We wanted to sell our products on different marketplaces but we had challenges of integrating our stores with those marketplaces. We turned to CedCommerce. They have been professional, responsive, and implemented all the features that we requested. Their support has been outstanding.
We have purchased Walmart Integration extension and Newegg extension. Installation was quick and easy and company have provided quick support to modify certain parts of integration extension to suit our business. Even though the company is situated in India, the time difference doesn’t makes any difference to the support.
I searched for many extensions for Marketplace but only CedCommerce extensions fulfilled my requirements and they really made pricethon what it is. CedCommerce Customer Care if unbeatable, they would help you with everything and have solutions to all your queries. I recommend CedCommerce to everyone who deals with Ecommerce.
I recommend Multi-Vendor marketplace solution highly as it is very good and extremely customizable – especially support. It’s round the clock available and guys – dedicated team - work tirelessly. We appreciate them and recommend them highly.
We purchased Multi-Vendor Marketplace and other Extensions from the CedCommerce. They are technically sound and professional. Support is great. They've helped us improve our performance. Highly Recommend.
To open my marketplace we considered several options like Shopify and Bigcommerce, however they don’t offer the degree of the customization (in a pricing) that CedCommerce does. The customization is 360 degree. Most importantly the support is awesome. We recommend Cedcommerce highly for online marketplace solutions.
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- Your Reasons to Choose Multi-Vendor Marketplace
- CedCommerce Multi-Vendor Marketplace — Ranked #1 according to Multi-Vendor Marketplace Comparison Analytics Blog.
- Personal Account Manager
- Once installed, one of our account manager cum developer will be personally aligned to you instantly and
- will guide you through the operations and processes of Multi-Vendor Marketplace.
- will make you familiar with the purpose of the fields and functionalities used in Multi-Vendor Marketplace.
- will provide assistance with installation, configuration setting, critical data (if any) and issues (if any), till you successfully understand each & every concept clearly.
- in simple words, we will extend our support until you launch your multi-vendor store.
- Quick upgrade release once any new updates, bug fixes or modifications are done in the extension.
- Our Support
- Got queries? Our dedicated 24*7 support team is just a mail away. Click Here Or start an instant chat by adding us on skype id: - live : cedcommerce.
- Installation and Upgrades
- Free installation for paid extension & lifetime free upgrades for all the extensions.
- Highlights of Marketplace
- 60% Most Downloadable Products on connect with 3000+ Downloads of Multi-Vendor Marketplace itself.
- 100+ Multi-Vendor Marketplace addons to choose from CedCommerce store. If you have some additional set of requirements, then don’t worry, bring it to us to see it fulfilled at most genuine fixed discussed price.
- CedCommerce is the choice of many organizations who want to advance in the competitive market and accelerate their E-Commerce business. Are you one of them?