RMA

RMA is a feature which allows products to be returned. The product has a second life cycle where the process starts from requesting an RMA creation till the time this RMA issue is not resolved. CedCommerce RMA extension provides full featured return management at Magento store. It will control the return or exchange of items along with the management of request and tracking of items until the transaction is complete.

Key Features

• Fully admin oriented module.
• Guest users can also generate RMA.
• Supports latest Magento RWD layout.
• Works with multi-store and multi-website of Magento.
• Buyer and Admin can communicate at Store end.
• RMA History with Filters and Pagination.
• Admin chosen Return Policy Content .
• Dynamic order selection with various options.
• Print RMA details and shipping label easily.
• Admin can manage RMA Status as well as Reasons.
• Admin and buyer both can receive notification mail.

A return merchandise authorization (RMA), is a part of the process of returning a product in order to receive a refund, replacement, or repair during the warranty period set by the admin. The buyer of the product must contact the manufacturer (or distributor or retailer) to obtain the authorization to return the product. The resulting RMA Id is the source of further communication between the customer support team and the customer. An important aspect of RMA management is that analysing the RMA trends helps to prevent further returns. RMAs may be minimized in a number of ways.

Returns are sometimes minimized by reducing transaction errors prior to the merchandise being delivered by the seller, thus, providing additional information to the consumers which reduces returns. Before returning the product to the administrator (or distributor or retailer) for reparation, it is MANDATORY to fill in the RMA Application Form. The RMA application form can be filled either by the admin or by the customer. The Customer Support can either allow the product to be returned for refund, replace or repair or resolve the client issue over the chat messages, or mails if possible, and avoid the return cycle.

The customer will be allowed to return the product only after receiving the RMA Approval code from RMA customer service. The given RMA Approval code can be used to handle the returned packages having shipping documents attached with them. No returns are accepted without this number. For each product to be RMA requested, it will be issued an RMA number. Therefore, for the repairs of several components in the same order with different reasons, it is necessary to request different RMA numbers for each single component that needs to be RMA'ed with a different reason or is requested a different resolution.

Multiple RMA could be requested for a single order, but it could not be requested for the same product i.e. an RMA cannot be requested for a product if already an RMA is under process for that product. Return Policy section, informing about company’s policy and procedure that the company follows for RMA, is visible at each RMA request made by the client.

Get It For M2

Have a look at CedCommerce Multi-Vendor Marketplace Extension