A Vendor RMA is an Addon for CedCommerce CsMarketplace & works with CedCommerce MarketPlace Extension, Vendor Order Addon. Returned Merchandise is a feature which allows products to be returned. The product now has a second life cycle where the process starts from requesting an RMA creation till the time this RMA issue is not resolved. CedCommerce Vendor RMA - Product Return Addon provides full featured return management at Magento store for multivendor CedCommerce MarketPlace. It will control return or exchange of items with management of request and tracking of the items until the transaction is completed.

Key Features :-

• It is fully admin oriented module & provides enhanced Admin settings.
• It Supports multi-store and multi-website in Magento
• It also Supports multi-vendor returns
• Guest Users can also generate RMA.
• Date limit for returning products
• Buyer and Admin can communicate at Store end.
• RMA History with Filters and Pagination.
• Multi Vendor Return Policy Content.
• Dynamic order selection with various options.
• Print RMA details and shipping label easily.
• Admin can manage RMA Status as well as Reasons.
• Admin and buyer both can receive notification mail.

A Vendor RMA Addon , is a part of the process of returning a product in order to receive a refund, replacement, or repair during the warranty period set by the admin. The purchaser of the product must contact the vendor (or distributor or retailer) or administrator to obtain the authorization to return the product. The resulting RMA Id is the source of further communication between the customer support team and the customer.

An important aspect of RMA management is that analyzing RMA trends helps to prevent further returns.Returns are sometimes minimized by reducing transaction errors prior to the dispatch of merchandise by the Seller/Vendor thus, providing additional information to consumers which reduces returns. Before returning the product to the administrator (or Vendor ) for reparation or return, it is MANDATORY to fill the RMA Application Form. The RMA application form can be filled either by the admin or by the customer or by the Vendor.The Customer Support can either allow the product to be returned for refund, replace or repair or resolve the client's issues via chat messages, or mails if possible, and avoid the return cycle.

You will be allowed to return the product only after receiving the communication of an RMA Approval code from RMA customer service. The given RMA Approval code can be used to handle returned packages having the shipping documents attached with it. No returns are accepted without this number. For each product to be RMA requested, it will be issued an RMA number. Therefore, for the repairs of several components in the same order with different reasons it is necessary to request different RMA numbers for each single component that needs to be RMA'ed with a different reason or is requested a different solution.

Multiple RMA can be requested for a single order, but multiple RMA cannot be requested for the same product. That is a product cannot be requested an RMA if already an RMA is under process for that product. Return Policy section, informing about company’s policy and procedure that the company follows for RMA, is visible at each RMA request made by the client.

Requirements CedCommerce Multi-Vendor Marketplace Extension

This addon doesn't works without the above extension.

Get It For M2