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vendor support system addon

Vendor Support System Addon [M2]

Vendor Support System Addon for Magento 2 by CedCommerce works towards providing support to their customers via a ticketing system. It allows the customer support as well as the vendors to create, receive, process, and respond to service requests.

Key features :

All the tickets created from a vendor shop get auto-assigned to the respective vendor.

Admin can configure a setting to allow vendors to create tickets from the vendor panel.

Vendors can create a support ticket from their vendor panel depending upon settings

Vendors can update the status of the tickets assigned to them.

Vendor will receive email notifications regarding tickets if the setting for the same is enabled by admin.

$199.00

Compatibility: Magento 2.1.x, 2.2.x

Edition

: Magento2 $199.00; Enterprise

Free Installation cedcommerce-question

Enterprise +$200.00

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$199.00

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Overview
User Guide

Overview

Vendor Support System Addon by CedCommerce for Magento 2 facilitates the customers to directly create a ticket from any vendor shop. All the tickets created at the vendor shop get auto-assigned to the respective vendor. The module allows the vendor to create tickets from his vendor panel. The vendor has the facility to process any tickets that were either auto-assigned to him or were assigned to him by the admin itself.

Features

All the tickets created at the vendor shop get auto-assigned to the respective vendor.

Vendors can create tickets from their vendor panel.

Vendors can reply to the assigned tickets.

Vendors can update the status of the tickets assigned to them.

Vendor will receive an email notification when a ticket is assigned to them.

A separate section to manage tickets is provided at vendor panel.

Requirements

CedCommerce Multi-Vendor Marketplace Extension

This addon will not work without the above given extension.

User guide

Coming Soon...!!

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CLIENTS TESTIMONIALS

Akarach

babykidsbestbuyonline.com

To open my marketplace we considered several options like Shopify and Bigcommerce, however they don’t offer the degree of the customization (in a pricing) that CedCommerce does. The customization is 360 degree. Most importantly the support is awesome. We recommend Cedcommerce highly for online marketplace solutions.

ABDIRIZAK ISAK

isliitrade.co.ke

I recommend Multi-Vendor marketplace solution highly as it is very good and extremely customizable – especially support. It’s round the clock available and guys – dedicated team - work tirelessly. We appreciate them and recommend them highly.

Douglas Sak

http://www.sawesometoys.com

The thing that I'm most impressed with CedCommerce is there availablity from a support standpoint, They seem available almost 24*7, So this was the reason we were impressed with CedCommerce , Then from Jet, we moved onto Walmart.com Extension then we moved to Sears/Kmart extension, Wish extension and now with Walmart-Canada. They are very reasonable on the programming cost. So If You are looking for a good company I'd definitely recommend CedCommerce

Jamal Hosseini

Express service

We purchased Multi-Vendor Marketplace and other Extensions from the CedCommerce. They are technically sound and professional. Support is great. They've helped us improve our performance. Highly Recommend.

Philip Bennett

agibaby.com

Just started using it less than a week ago but so far so good. Easy implementation with really good and proactive customer service. I also use their JET integration app...both app works technically well and have good features. I got sales on both marketplaces quickly after installing.

Shanil Kumar

vaasuhomes.com

The App is great! What makes this App great is the customer service support. The support is very friendly and always trying to help, questions are answered very fast, and products uploaded very professionally.

Rachel

usaloot.com

We Are online retailers, Been In the Business for 8 Years Now. We Recently started working with CedCommerce and We have really enjoyed working with them. They have a terrific way of working there customers, They are always available, they're very very well trained and understand the problems that we have as online sellers with various marketplaces. Hence it is By far our best decision

Diny

kbethos.com

We purchased integration to offer products on Jet.com and Walmart.com and the support executive has been very proactive and me and my supervisors are very happy. Since we had unique requirements, the support executive completed all our requirements. I highly recommend them.

Mike Williams

ireliev.com

We have been using (different) products of CedCommerce for a year now. They have been a great development partner for us (for Wordpress and Woocommerce). They helped us in developing plugins, programming for omnichannels, custom work to support B2B and B2C and most recently, they integrated our Woocommerce stores with several marketplaces.

Steve

finallyhair.com

We wanted to sell our products on different marketplaces but we had challenges of integrating our stores with those marketplaces. We turned to CedCommerce. They have been professional, responsive, and implemented all the features that we requested. Their support has been outstanding.

Anton Vasilev

hypermicro.com

We have purchased Walmart Integration extension and Newegg extension. Installation was quick and easy and company have provided quick support to modify certain parts of integration extension to suit our business. Even though the company is situated in India, the time difference doesn’t makes any difference to the support.

Francesco Cassini

pricethon.com

I searched for many extensions for Marketplace but only CedCommerce extensions fulfilled my requirements and they really made pricethon what it is. CedCommerce Customer Care if unbeatable, they would help you with everything and have solutions to all your queries. I recommend CedCommerce to everyone who deals with Ecommerce.