Mobile Consumer behavior after covid 19
COVID-19 Impact On Business Sector, M-commerce & Mobile Consumer behavior

COVID-19 Impact On Business Sector, M-commerce & Mobile Consumer behavior


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The covid 19 pandemic is transforming the way we are working, shopping, communicating or travelling . The covid 19 pandemic has affected virtually every aspect of our lives. Some developments have been involuntary and sudden, like wearing masks, social distancing , travel restriction, contactless shopping etc. With increase in the advancement in technology and rise in the contact less shopping trend, mobile consumer behavior has also changed a lot.

Affect Of Covid-19 On Different Business Sectors

While most industries like real estate, hospitality and travel are facing the bad effects of the pandemic. Numerous other industries like healthcare, educational, entertainment and remote work apps observe it as a good business opportunity. Pandemic have changed the mobile consumer behavior upto much extent. During the covid 19 pandemic, these mobile apps have made our daily tasks much easier under the lockdown. Grocery apps, digital payment apps, and On-demand apps have skyrocketed during the lockdown as no one is allowed to move outside their place.

Educational Apps

No industry could escape from the consequences of the covid 19 pandemic. While institutions and colleges were closed during the pandemic, students were hit hard as their education was disrupted. The pandemic has wholly changed the education system as current generation students have grown up in a digitalized and globalized world. Institutions around the world are dependent on digital platforms and using digital ways to educate students.

During the first week of a nationwide lockdown, a survey states that mobile educational apps have witnessed a massive spike in usage due to the pandemic compared to the week preceding the survey. While online education is booming, distance learning solutions and learning management system is getting more popular among the students to gain knowledge anywhere, anytime. Apps like google classroom, zoom, Coursera, LinkedIn learning, etc., have soared high as they offer students a seamless and uninterrupted education.

Entertainment App

Entertainment is something that keeps us engaged and keeps us out of unnecessary stress and tension. Now, especially after the covid outbreak, more people are becoming habitual of social media apps like Instagram, Snapchat, etc. Also, people are addicted to web series and entertainment channels like Amazon Prime, Netflix, youtube, HBO, Spotify, etc. Social media apps like Instagram, WhatsApp, Pinterest, Reddit, Twitter have witnessed sudden growth like never before. Social media apps and news apps like Facebook and Twitter have kept each of us updated with the latest news and happenings worldwide. Entertainment apps have become an essential part of our lives. Spending a single day without these apps has become impossible for us.

Remote Work Apps

A few years back, before the covid outbreak, no one thought of remote work culture, but now it is recognized as the primary work culture for each of us. Organizations have now embraced a flexible workplace reality to witness a zero latency and responsive transition while working from home. The remote work app category has risen surprisingly well.

Mobile apps related to web conferencing, video conferencing, group chats, and prompt messaging helped professionals accomplish tasks efficiently and conveniently. Some of the most popular remote work apps incorporate skype, slack, zoom, dropbox, Evernote, pocket, and Microsoft teams. Organizations worldwide rely on these to keep ongoing communication trying and intact to accept these new workplace realities. Work from home has become much efficient and seamless with the help of these remote apps. These apps let the employees conduct meetings, share docs, videos, audios, files, etc without any hassle.

Make Online Shopping More Manageable And Convenient With An Interactive Mobile App

Covid Impact On Digital Behavior Of Consumers

The Coronavirus not only changed the way of life but also completely changed consumer behavior.

During 2019-20 with complete lockdown, physical stores shuttering and people suddenly stuck in their houses. Both organizations and shoppers had to shift daily habits and routines quickly. This changed the consumer behavior and made them to follow new shopping habits and routines, accelerating online shopping and increasing social trends.

In 2020, Mckinsey conducted a shoppers sentiment study which showed that more consumers are anticipated to make portions of their purchases online after covid.

Not only do consumers are reported making more online purchases, but they also have shifted towards new ecommerce shopping habits majority of shoppers are moving towards Mobile online shopping.

In a different report by NetElixir, about 73% of shoppers have an average to an extreme level of comfort when making purchases from a new brand online.

People Are Now Making And Consuming More Social Media Content

Recent stats reflect a higher level of social media usage by consumers. According to eMarketers, up to 51% of adults were using social media heavily during the pandemic.

  • Youtube usage increased upto 15.3%
  • Instagram witnessed a 70% increase in viewing during the initial days of the pandemic
  • Per day tiktok usage increased by 15.4%

As the time spent on social media has increased, the users’ frequency of posts has also increased. Since the start of the covid with millennials posting habits on social media growing slightly more than the average

Buyers Increasingly Seek Authentic And Personalised Experience From Brands

Authenticity is the primary concern for the majority of buyers. They are more likely to purchase from a brand that is authentic to them. So the brands need to provide a more authentic shopping experience to their customers. How to give authenticity to users? It is seen that user-generated content is more authentic than brand-generated or influencer content.

Read Also: How to enhance Mobile app user Experiance?

Covid- 19 Impact: Growth Of Mobile Commerce Industry

The covid pandemic has just changed the way of shopping and impacted the mobile consumer behavior for shopping. The pandemic has adversely affected every task of our daily lives, either shopping, traveling, or working. Also, this reorganization will have a long-lasting effect on business design products and services and change the way of customer engagement with the brand.

After the covid outbreak, shoppers search for convenient and contactless ways for shopping, which leads them towards mobile commerce. Mobile shopping is a convenient way for shopping. The M-commerce market is anticipated to register a compound annual growth of 27% by 2021-2026. A study report by Harvard business on 45000 buyers reveals that about 7 percent were online-only buyers. About 73% of buyers use multiple channels to make purchases, showing consistent customer experience across different channels like desktop commerce MCommerce, etc.

  • Now, most of the online transactions are mobile compatible and apps for numerous activities like bill payments. Funds transfer have been deployed, which further helps in the growth of Mcommerce across the world.
  • Advancements in technology and internet-enabled devices open up unique shopping opportunities for users.
  • The driving force behind the Mcommerce market is the increasing number of smartphones, cost-efficient services, better internet connectivity, etc.

So after the covid, many things have changed, shoppers have moved from offline to online. And those who were already using the online mediums have now shifted toward mobile shopping.

The use of smartphones for online transactions had gained popularity across India due to the corona outbreak. Before the covid outbreak, payments via smartphones were 73%, increasing to 78% in the last week of June.

Reasons Why The Covid Affect Has Lead To The Growth Of M-Commerce

There are numerous reasons why consumers are shifting towards online shopping, and the covid outbreak has added fuel to the fire by forcing buyers to make contactless purchases. Here are a few reasons why the Covid effect has led to the growth of M-commerce.

1- Frequent Purchases

The world is now relying on the digital marketplace to meet its services and product demands. This demand has also led to an increase in the number of products ordered using mobile applications. Buyers prefer mobile applications for shopping as they find mobile apps more convenient than using a desktop.

2- Increased Use Of Mobile Apps

Now, most shoppers are using mobile phones for making purchases since the shoppers find it more convenient and interactive to shop using mobile Apps. Mobile apps are much convenient, interactive, and user-friendly to users. So now, for e-commerce sellers, it is essential to have a mobile application.

3- Better Marketing Opportunities

During the period of the pandemic, most online sellers are dependent on aggressive marketing. The rising trend of M-commerce now allows online sellers to reach a larger audience by using their mobile apps. M-commerce enables online sellers to reach out to consumers using different marketing channels like push notifications. It not only reaches customers but also helps increase the conversion rate.

4- Create A Personalized Consumer Experiance

M-commerce also allows you to create a personalized experience for your users. M-commerce lets you identify visitors browsing history and send your customers’ personalized messages based on their browsing history. Based on customer choice, their recent searches, purchase, you can recommend your customers products of their choice.

5- Ease Of Payment

Now the consumer behavior has changed, and most shopping has gone online, especially after the corona outbreak when most shoppers are looking for cashless modes of transactions. Buyers are now avoiding cash on delivery to prevent virus transmission. To provide consumers more convenience app development companies are now discovering new ways for online transactions. With the help of M-commerce now, it is possible to easily, securely, and quickly transfer money using smartphones.

Are You Looking for a Top-Class App Development Company?

As Already Discussed in this blog, it is clear that taking the business to the online platform has become a need for every business. And to offer your users a seamless shopping experience, it is imperative to entice them with an interactive, fast and responsive mobile application. Mobile apps help expand your digital presence, enhance consumer behavior and let your users enjoy an enhanced shopping experience. Magenative’s mobile app development services help businesses and organizations deliver security without affecting usability and offer users a seamless experience across devices. At MageNative, we hold intense experience in delivering native mobile app development. Try MageNative with 30 days free app trial.

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