Walmart Embraces Amazon MCF: A New Era of Cross-Platform Fulfillment for eCommerce
Walmart Embraces Amazon MCF: A New Era of Cross-Platform Fulfillment for eCommerce
The Chinese new year is the most awaited family time and a grand celebration. As a seller it might bother you how I will manage order delivery when almost all suppliers and workers (largest migration on the planet to reunite with family members) will be celebrating the Chinese new year?
Don’t panic; this post will uncover the strategies to smoothly handle the Chinese new year’s impact and how not to ruin the customer experience. Let’s unfold them one by one.
Test your server to ensure it can handle an abrupt surge in traffic a few days before the festive season. After all, server downtime leads to customers being unable to access your store. Don’t let it happen during the festive season. It is a big mood spoiler and very infuriating . Few frustrated customers might poorly rate your site for killing the joy of shopping ahead of the festive season.
Service downtime during the Chinese new year is a serious issue. It will put off your customers, and they might switch to another store for shopping if downtime is too high.
Planning Ahead Helps You Stay Ahead of the Competitors during Chinese New Year
The Pro Tip: Procure your top selling products by requesting them from the suppliers in advance and store them in your warehouse. As a result, you will never run out of inventory even if the supplier is on leave.
It doesn’t surprise that there will always be a handful of customers missing out on this information. It doesn’t mean your efforts are in vain. Moreover, you still have an opportunity to help them out. Hence, they don’t feel frustrated due to the lack of prior shipping delay information.
These customers will call you or ping over social media. You have to politely apologize for the delay, inform about the delay cause and reassure about putting best efforts to decrease the delay.
It is one of the most important and interesting questions. After all, shoppers are eager to spend more than $200 billion US dollars in 2021.
The Pro Tip: Last year’s sales data of the store is a helpful resource. It will help you decode high demand items during this period of the year.
image credit: Statista
The above stats reveal product quality is the most important consideration that affects the buying pattern for 56 percent Chinese customers.
Brand love is scaling new heights of popularity among chinese customers. 57 percent chinese consumers will prefer top-notch brands during CNY 2021. Millennials form the majority of brand lovers. Therefore, listing branded products on your e-commerce website is an effective way to extend your business outreach to millennials during the Chinese new year.
Targeting Chinese customers in the 30-39 yrs age group will be a profitable strategy. After all, they will spend up to 426 US dollars on gifts (with smart devices as their first choice) this year.
image credit: Google Trends
The Pro Tip: Chinese have special fascination with micro video clips. Product promotion with short videos on product pages and social media will fetch more engagement from customers.
Image credit: https://twitter.com/sushipenguin_
Make a customer feel valued during their festive season, and they will be loyal to your brand without hesitation.
The figures favor great opportunities for online merchants that are going to unravel during the Chinese new year, aka the spring festival.
Besides focusing on the above points, do remember that suppliers don’t take a month long leave. Therefore, shutting down your store during the Chinese new year ain’t a good idea. Finding your store closed customers will not appreciate it. It might divert your customers to your competitors.
Hence, equip your store like a pro merchant to amaze your customers during the Chinese new year. Above all, restricted purchase last year during the Chinese new year due to pandemic means a rise in spending during the festival is highly likely to happen.
Walmart Embraces Amazon MCF: A New Era of Cross-Platform Fulfillment for eCommerce
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