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About the Client Shop Name: CrystalHealStore Marketplace: Etsy Focus: Bohemian & Ayurvedic-Inspired Fashion Location: Global
TikTok Shop is set to implement a significant update to its delayed delivery refund policy, effective from February 14, 2025. This change aims to enhance the customer shopping experience by ensuring timely deliveries and holding sellers accountable for delays.
Under the current policy, if an order is not delivered within two days after the estimated delivery date, customers can request a refund, which TikTok Shop may approve. The new policy extends this period, allowing TikTok Shop to automatically approve refund requests if an order remains undelivered four days beyond the estimated delivery date. Notably, items that are eventually delivered will not qualify for delayed delivery refunds.
This policy update is poised to significantly impact consumers:
Sellers on TikTok Shop must adapt to this policy shift:
To navigate this change effectively, sellers should consider:
In a related development, TikTok Shop updated its refund policy for the ‘Ship by Seller’ category on January 10, 2025. Sellers are now required to refund initial shipping fees for all product returns, including change-of-mind cases. This move aims to enhance customer trust but also adds a layer of complexity for sellers managing returns and shipping costs.
Source: ChannelX