Vendor Support System Addon [M2]

Vendor Support System Addon for Magento 2 by CedCommerce works towards providing support to their customers via a ticketing system. It allows the customer support as well as the vendors to create, receive, process, and respond to service requests.

Key features :

• All the tickets created from a vendor shop get auto-assigned to the respective vendor.
• Admin can configure a setting to allow vendors to create tickets from the vendor panel.
• Vendors can create a support ticket from their vendor panel depending upon settings
• Vendors can update the status of the tickets assigned to them.
• Vendor will receive email notifications regarding tickets if the setting for the same is enabled by admin.

Overview

Vendor Support System Addon by CedCommerce for Magento 2 facilitates the customers to directly create a ticket from any vendor shop. All the tickets created at the vendor shop get auto-assigned to the respective vendor. The module allows the vendor to create tickets from his vendor panel. The vendor has the facility to process any tickets that were either auto-assigned to him or were assigned to him by the admin itself.

Features

All the tickets created at the vendor shop get auto-assigned to the respective vendor.

Vendors can create tickets from their vendor panel.

Vendors can reply to the assigned tickets.

Vendors can update the status of the tickets assigned to them.

Vendor will receive an email notification when a ticket is assigned to them.

A separate section to manage tickets is provided at vendor panel.

Requirements

CedCommerce Multi-Vendor Marketplace Extension

This addon will not work without the above given extension.