Lazada acquires competitor data from both online and offline competitors through various sources:

Online Competitors:

a) Web Information extraction tools built in-house at Lazada

b) 3rd party vendor solutions for web extraction

c) Manually monitoring competitor websites

Offline Competitors:

a) Store Visits/ Phone calls

b) Newsletters/Pamphlet collection

c) 3rd party vendor for category specific stores

Online data is refreshed every day whereas offline data is refreshed every month.

Seller Lowest Price in Seller Center allows you to view and compare other prices from Merchants across the platform. This provides you access online to competitor pricing information and you can adjust your prices accordingly. When your prices are higher than those of merchants, you can decide to adjust them in one click in order to always stay competitive or reject.

Lazada commits to send back all returned items to you within 60 days from the date of return by the customer.

You may opt for a claim if you have not received the return parcel within the promised timeframe.

Lazada is charging penalties to create a fair environment, where all sellers are encouraged to equally follow Lazada’s policies. Well performing sellers are rewarded and customers benefit from better customer experience. Additionally, Lazada is using collected penalty fees, to potentially compensate customers upon order cancellations or returns.

Lazada deducts the shipment fee from the payment of the item sold. The detail of parcel fee calculation for each item can be found in “comment” column in the Report Transaction. This can be downloaded from your Seller Hub.