1. Avatar for Altamash

    I found your site by searching for how to get approved on Walmart. Last year I was approved on Walmart.com and all seemed well, until I requested a UPC exemption and an option for personalized products. It's like they came crashing down on me after that. When I inquired a second time I got a snippy email saying that my account was declined. I never even got through the on-boarding checklist. I sell on Amazon and Wayfair with great success and great reviews. I know I am a good fit for Walmart. In addition to third party website experience, I am insured, hold a valid trademark and meet all criteria.

    Fast forward to now, I have purchased UPC codes, and through another help ticket was advised to include a link in the product description for customers to submit their personalization. I did that and submitted my first item. It has sat in the
    "staging" category for a few weeks now. Today I contacted them to see if it was being reviewed, and again, they replied saying my account was not approved.

    Do you have any advice on where to go from here? I did reply to the ticket and asked them to point me in the right direction, and also submitted another ticket to Trust & Safety. I cannot find where I can send a letter via snail mail or anyone else to talk to.

    Getting on Walmart is crazy important to me. Our target audience is a perfect match, and I know it's a good fit.

    • Hello Jeanne Meier!
      Thank you for taking the time to read the blog and for getting in touch with us!
      In recent times, although Walmart provisionally creates a seller account, it still keeps introspecting the sellers and their merchandise until the Onboarding is active. This is done to cover the grounds of the seller's GMV, Selling Experience and Other Company details that for their validation and your products bring value to the Marketplace in general.
      We as an official partner of Walmart US and CA can look into more details by getting in touch with Walmart on your behalf, as we do for our other merchants. This will ensure our ability to provide you with a better solution. What would help us in achieving so is if we can get some details about your account for which we can follow up with you via email or you can take to the initiative to contact us on support@cedcommerce.com. We are available 24×7 to help out the sellers, especially during these challenging times.

  2. Avatar for Altamash

    This is Cathy Mac. Our company intends to sell products on Walmart.com recently. Of course, it meets all Walmart seller requirements.
    But I heard a lot of news from my friends. I'm not sure whether the news is true or not.
    He told me that Walmart has changed a lot this year. The entire platform suspends stores in large quantities. I worry that once I apply, I will be rejected.
    I understand that you are the official partners of Walmart US and CA.
    Can you tell me if Walmart is friendly to sellers recently?

    • Hello Cathy Mac!
      Thank you for taking the time to read and get in touch with us! It is lovely to hear from you.
      If you have made the attempts to properly understand the Walmart Marketplace, its policies, audience and guidelines, and you are confident that your catalogue is a perfect match, then don't wait for a second. Go ahead and launch your products on Walmart right away. Walmart is very active in aiding sellers to walk through the effortless selling process and is always eager to assist the sellers however they can. Their focus is to bring the most perfect match of a customer and seller so that both the parties can get what they want.
      Walmart only suspends account when something seriously wrong or offensive happens or some of the policies are broken. They even give plenty of chance to a seller with poor seller performance before they suspend the account. If your products are safe and do not fall under the Prohibited Products then nothing is standing in your way.
      Meanwhile, CedCommerce is an official partner of Walmart US and CA. We can help you with the store setup or automation and if required communicate with Walmart on your behalf.
      Please contact us on support@cedcommerce.com or through sales@cedcommerce.com.
      For more information check out:
      Join us through:

  3. Avatar for Altamash

    My account was terminated due to return abuse, but my return defects were in the normal range. My 90-day ODR is 3.3. Why Walmart said that my account was return abuse

    • Hi Paula,

      Don't worry your account will be recovered. Get connected with Walmart experts <a href="http://Thanks and have a nice day">here</a> and they will assist you to resolve the issue.

      Thanks and have a nice day

    • Hi Kenneth,

      Regarding Walmart account suspension policy violation queries <a href="https://corporate.walmart.com/contact-us">get connected with experts</a>. They will help sort the matter.

      Have a great day!

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