MAKING CUSTOMER SERVICE MORE EFFICIENT : SUPPORT SYSTEM BY CEDCOMMERCE
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To proceed ahead in the business, you’ve to take customers with you. Without the happiness of the customers, there is no going forward. This is why customer service has become the indispensable aspects for any service or product, and more so in technical services.
The customer service includes training customer about product/service, coaching them about its functionalities, fixing the issues and answering their queries. It is a dynamic process. Therefore companies have designated department for different issues. From training to service and from coaching to support, there are different teams for all the tasks.
For successfully running the customer service campaign, the communication and coordination are absolutely vital. Any gap in the communication translates to the hole in service thus poor experience. To solve this problem and making the interdepartmental coordination and communication seamless and overall customer service efficient as well as exemplary, the CedCommerce offers Support System for Magento 2 users.
With Support System, create unlimited inter-related departments designated to different tasks, along with it comes a powerful combination of mail delivery, request, ticket management and response storage. The extension provides flexible ticket management system for Magento 2 stores. It collects the correspondence from multiple sources. The feature of the extension are:
Client Features:
- Submit tickets via Magento 2 contact forms and Email
- Submit tickets in customer’s accounts
- Submit tickets via emails
- Support rich text format
- Enables setting up of priorities
- Allows selection of predefined department
- Easy to assign order number
Admin Features
- Easy to Manage Department
- Easy to manage staff members, assign multiple departments to staff members
- Auto close ticket after specific time
- Enable/Disable the module
- Enable/Disable Ticket Escalation
- Auto close ticket after specific time
- Easy to manage Ticket
- Manage and add Quick Response.
- Support Time Configurations of admin
Thanks for your interest !
Team CedCommerce