How To Get Positive eBay Feedback?
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Want to skyrocket your sales? Then start paying attention to feedback. eBay feedback can pump up your sale and get your business going on a smooth highway. But do you know what feedback on eBay is and how to get positive eBay feedback? No? We will break it all down
First of all-
What Are feedbacks On eBay?
Okey, no need to get clueless, we will enlighten you.
The comments left by your customers for the products they bought, in the feedback section is what you call feedback.
The stars are the rating that is calculated by eBay on an average basis of the star ratings given by each of the buyers throughout. You can check recent ratings and detailed ratings through the displayed eBay rating data.
eBay provides different kinds of feedback sections, namely-
Feedback as a seller
Search seller feedback
Feedback left as a buyer
Feedback left for others
What Does Feedback on eBay mean?
When you click on an item you can check its feedback through see feedback. By clicking on it you can go on the page where all the feedbacks are displayed.
By default eBay displays search
Feedback as a seller
eBay gives the facility to the sellers as well, to leave feedback about their experience of selling their items. But with boundations that they must leave positive feedback on eBay only. This is done so that the buyers can leave an honest opinion without any fear of retaliation
Feedback As A Buyer
Buyers feedback is the most important part of the rating. Their feedback and ratings decide the overall rank of the seller on eBay.
It is necessary to urge the customers to submit their feedback for your products and services. eBay fishes out the items to be featured through the eBay feedback scores that are counted on the basis of positive feedback on eBay.
The more positive feedback on eBay you get the better chances of surfacing up in the featured shops or products.
eBay seller ratings
Any buyer can check seller ratings through the percentage of the feedback. The total percentage is calculated on the basis of the positive feedback a seller has obtained. A silver star means that the seller as earned over a million of positive ratings.
Feedback Score eBay
Feedback score can be calculated on a monthly, half-yearly and yearly basis. the star rating shows the status of different sellers.
Protection Against Unfair Feedback
Since eBay poses a boundation on the sellers to only leave positive feedback for their customers, eBay has also a tool for protecting its sellers against negative or unfair feedback.
eBay lets the sellers block those buyers who have violated too many rules or if they have too many unpaid items or if they are not registered with Paypal.
eBay also gives the freedom to its sellers get their buyers to pay right away. Not only this, the sellers can report any kind of problem with the buyers to seller reporting hub. They can report an unpaid item or any sort of inappropriate feedback, which eBay removes after proper investigation.
To eliminate unwanted bidders or buyers, sellers are free to add “Buyer requirements.” Only the buyers meeting these requirements will be allowed to place a bid or order the products or services.
All these details are mentioned in the eBay feedback forum
How To Get Positive eBay Feedback?
Provide an accurate description
To get positive eBay feedback, it is necessary to give a very accurate description of the product you are selling. No buyer likes to be conned for the price they are paying. Describe your product, its material, its dimensions, how to use it properly and anything in your consideration that the customers can’t figure out themselves about the product.
Use better quality images and click pictures of the product from every dimension so that the customers can have a detailed idea about it.
Another way to earn positive eBay feedback is for you keep your buyers updated about their transactions and the status of their order, there might be hardly any need of communication. But if they are facing any kind of trouble or have any query, you should respond to it as fast as you can. A faster respond and constant communication impress the buyers and can earn you positive eBay feedback.
Feedback revision is very important to check if any unsatisfied customer has not been responded or dealt with.
If you provide same day or next day or within a week delivery at max, you will be preferred comparatively more. Make sure the shipping of the products is not only fast but safe as well.
Keep the shipping costs to the minimal or free shipping for most of your products if possible, as it is more preferred by the buyers. Many buyers leave the items just because the shipping charges double up the price of the items. If you are shipping local then providing free shipping is a better idea to gain positive feedback on eBay.
How to Handle Negative Feedback?
In case if you get negative feedback from a buyer, you should revert them as soon as possible and try to solve the problem. When it’s done you can message them requesting to change their feedback to positive feedback on eBay. If they don’t, then you can report the matter to eBay help desk and they will help you to sort out the issue ASAP.
Always coax your customers to leave feedback for you to rank better. It also helps out eBay and other customers to fish out bestsellers and improve the quality of the products and services being provided. Afterall no shopping platform would like to have a bad customer service reputation.
Now that you know all about eBay and how to get positive feedback on eBay, let’s check out how you can sell successfully on eBay.
For a long time, sellers are selling their stuff quite smoothly on eBay and we have helped them by becoming a part of their journey to success. We have also learned throughout the years about the importance of positive feedback.
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