Best Buy has launched a new live tracking feature to improve the delivery and installation experience for customers purchasing large items like TVs and appliances. By leveraging the integration of artificial intelligence technology, Best Buy’s AI tracking system is empowering customers to track and monitor the status of large items in real-time.
Additionally, in collaboration with Google Cloud, Best Buy plans to launch an AI-powered virtual assistant and provide real-time recommendations for customer service agents, while also updating its mobile app for personalized experiences.
These efforts reflect Best Buy’s commitment to leveraging technology to enhance the shopping experience amidst changing consumer behavior and a focus on value-driven purchasing.
“Over 30% of global consumers are open to AI-driven order and delivery updates — showing the immense potential value of tech behind Best Buy’s new feature,” Krish Iyer from ShipStation told PYMNTS.
Best Buy AI tracking system – an AI-embracing initiative, isn’t the only move in the eCommerce industry. Marketplaces like Amazon, Walmart, and Alibaba are also focused on incorporating AI-driven fulfillment processes into their ecosystems to ensure quicker deliveries and better customer satisfaction.
- Amazon: Pioneering the use of AI in warehouse automation, predictive analytics for inventory, and drone deliveries.
- Walmart: Implementing AI-driven robots for shelf scanning and inventory management, as well as AI systems for optimizing delivery routes.
- Alibaba: Utilizing AI to predict consumer demand, automate logistics, and enhance the efficiency of its fulfillment centers.
Including AI in the fulfillment cycle is an effective move especially with the holiday season peeking at the corner. Customers prefer selected timelines for early and post-holiday season gifting.
“When customers know exactly when their package will arrive, it reduces anxiety and builds trust. This is crucial for large or high-value purchases that require someone to be present for delivery.” – Krish Iyer from ShipStation to PYMNTS
AI-driven fulfillment cycles offer immense opportunities for growth and efficiency. Sellers can benefit from reduced operational costs, improved inventory management, and faster fulfillment times. However, the high cost of implementing AI systems could be a barrier, particularly for smaller businesses.
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Find more about this update here → Best Buy AI Tracking System