Amazon is obsessed with customers and primarily with how sellers perform regarding delivery and customer experience. Holidays have just gone, and sales come with returns and exchange requests. More often than not, customers decide whether to continue a long-term relationship with a seller based on their return policy and the speed of the process. As per a report, the Holiday returns in 2022 are 57% more than in 2021. Well, you need not worry about managing returns on Amazon returns because here are the top ways you can convert your Holiday Returns into sales.
6 Best Practices for Customer Returns that Amazon expects!
Amazon is very particular about its customers, so it becomes even more important for you to deal with your returns and customers carefully to sustain a business on Amazon. Here are a few ways Amazon expects its sellers to be ready when getting a return request.
Easy Return Process
Amazon expects sellers to make the process of return as painless as possible. A simple return request and a speedy refund process are some significant areas that Amazon wants its sellers to offer when receiving a return request.
Set a Return Window
Secondly, ensure that your customers have good returns between 10-30 days, starting from the delivery date. Also, as per a report by ecomcrew, Amazon has decided to extend its return window to 31st January 2023, i.e., any time purchased between 1st October 2022 to 31st December 2022 can be returned till 1st January 2023.
Respond Quickly to the Return Request
When selling on Amazon, respond to a return request by either authorizing the request or directly reaching out to the customer. Your quick response is expected to be within 2 working days.
Provide Return Shipping
Free delivery and return shipping are integral parts of a good customer experience. For returns, any shopper will expect free shipping services. You can either provide Free Return Shipping from your end or enroll in Amazon’s Easy Shipping services to allow Amazon to handle your returns.
Keep customers informed about Return Policy
You should allow your customers to be informed about your return policies so that they are not in a fix or confused about the parcel they have received. Make sure to attach a return policy sticker or card along with the parcel so that your customer knows exactly what they want to do if they don’t want to keep the products.
Ask for Customer Feedback
Keeping room for honest customer feedback is always good to sound more credible in a marketplace like Amazon. In reality, feedback is no less than insights about your services and the customer experience. You get a reality check of what needs to be improved on your end.
Here are some ways to help you successfully and positively deal with your returns. However, you also need to be a step ahead of just dealing with returns. How? Well, you can avoid and convert your returns into sales in a few easy ways.
5 Ways You can Convert Post-Holiday Returns into Sales
You need to be smarter than your customers. As stated above, 39% of customers have decided to make returns after they have ordered more than required for a trial basis. Such returns are frauds and result in considerable losses, which you must guard against.
Make sure your products are well-defined
Ensure that your products are well-defined on the product page. You must include everything a customer wants to know in the product description. Such a detailed product description page makes your product less confusing and thus reduces return requests and prevents your customers from returning your product on any unreasonable basis.
Keep a limit on products that can be returned
This is undoubtedly another way to avoid returns. You can keep a bar on the number of products one customer can return. Let’s say the customer buys 10 products, you can allow 5 products as returnable and the remaining against the exchange.
Allow ‘Exchange’ instead of returns
This is an excellent idea to bring back and overload your inventory from already sold products. You can ask your customers for an exchange instead of a complete return. This way, you don’t return the money and keep your customer happy.
Upsell your products
You can upsell your products and give better options to your customers if what they bought was not good enough for them.
Extend Offers and Discounts
This can be interesting. You can extend offers like Buy another product and get 1 Free. This will give your customers more options and ways to shop from you and generate more income for you than their previous orders.
Manage Orders, Returns, and Inventory Feeds on the Amazon-Shopify store with CedCommerce
If you are already a seller on Amazon and also own a Shopify store, CedCommerce can help you explicitly with real-time and automated features.
CedCommerce-Amazon Integration ensures seamless connectivity between the Shopify store and Amazon Marketplace. Quickly figure out how to sell on Amazon from Shopify with this app. Create and synchronize Shopify and Amazon listings and average 200+ million unique visitors per month by selling on Amazon.
The app supports selling on Amazon for merchants in almost all parts of the world from the Shopify store. Link Shopify store to Amazon to allow the selection of suitable promotions and pricing, range of products and categories to sell, choice of fulfillment model, etc., through the app.
Explore further to figure out how to sell products on Amazon Marketplace from the Shopify store:
Multi-Account Support
Stop navigating between different seller accounts. Control Amazon accounts for each nation from a single hub. You can use the app to manage your accounts’ sales, inventory, and delivery.
Order Control
Manage every Amazon order from your individual store and through FBA. Orders may be fetched, created on your store, and updated with their shipping status on Amazon.
Inventory Control
By entering a pre-set value for Inventory levels, the Threshold Inventory option enables you to make your inventory more useful and supports you by keeping you from running out of stock.
Product Upload in Bulk
Bulk Upload and Import of Products are easily accomplished using the app’s API architecture. Choose the items you wish to submit to Amazon based on various criteria.
Live Listing
Control the Amazon products that are listed. From the app itself, change the attributes and specifics for each product, such as variations, size, colors, etc. You won’t have to move between applications and Amazon Accounts any longer once this functionality is a part of your daily life.
Promote your Handmade Goods
Create a catalog of your handmade goods and sell them on Amazon.com in 14 different categories, such as accessories, artwork, decor, and more. You may also manage orders and inventory for already-listed handmade goods on Amazon.
Additionally, our dedicated customer support is working round the clock to help you shift from any technical glitch or issue you face.
Hope this blog helps you figure out the best integration partner for your business. Leave your comment below and let us know how we can help you with our integration services.