Online shopping is becoming increasingly popular owing to the convenience it offers, making the requirement of return policies all the more important. Vendor RMA Addon features return merchandise for a marketplace created using Multi-Vendor Marketplace extension. That will include process of returns or refunds between customer, vendor and administrator over Magento 2 store.
Let us first talk about RMA System-
RMA system stands for Return merchandise authorization system. RMA is a part of the process of returning a product to receive a refund, replacement, or repair during some particular time period (return policy of Ecommerce Company). Every ecommerce company has their own return policy. Some companies allow only defective products to be returned, others allow unopened product.
To return the product there are two procedures offline and online.
Offline Procedure-
The customer calls the customer support. The customer care executive helps to determine whether the product is eligible return. To determine which the customer care executive asks several questions to the customer. If the executive find that the product is eligible for return, the executive issues an RMA. Some companies allow the customer to send an e-mail message requesting an RMA instead of having to call.
In the next step the customer must write the RMA number on the outside of the box that the product is being shipped in. It is important to mail all the original boxes, manuals, and any other items along with the product. If a return is sent without an RMA number, the merchant can return the product to the customer.
Online Procedure-
With the Magento 2 Vendor RMA Addon, customers can raise RMA request from My Account section. and can return the products to either vendor or the admin, whoever is the seller of the product.
Benefits of having RMA(Return merchandise authorization) procedure-
In online shopping customers completely rely on the product description and images. So a clear return policy gives customers a sense of security.If any ecommerce company does not have a clear return policy, then the customer becomes suspicious and avoid buying the product.
“Make a customer, not a sale.” – Katherine Barchetti
The benefits of having an RMA System procedure are many-
- An RMA procedure speeds up the returns process.
- Encourage customers to spend more money.
- Customers can request a hassle-free return.
- Increase customer satisfaction
Magento 2 RMA module overview-
Vendor RMA (Return Merchandise Authorization) Addon, developed by CedCommerce provides a feature that enables the front-end users to return the products to either vendor or admin, whoever is the seller of the product. This add-on works only with CedCommerce Multivendor Marketplace extension and the Vendor Order add-on. An administrator can handle RMA if a vendor fails to do so, and increase site’s authentication.
RMA (Return Merchandise Authorization) is a part of the process of returning a product to receive a refund, get the product replaced, or get the product repaired during warranty period defined by the admin.
If the customer has placed the order that contains products of multiple vendors, and requests RMA for the complete order, then RMA splits into multiple requests, where each one contains the products of individual vendor.
Since all the payments are received by the admin and then admin transfers the amount to the respective vendors after deducting the commission, the credit memo for refund is generated automatically as soon as the vendor or admin approves RMA request.
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” – Richard Branson
Features of Magento 2 Marketplace Vendor RMA-Product Return Addon
Vendor magento 2 RMA module gives a second chance to the vendors and the administrators to meet the expectations of any unsatisfied customer from either the admin’s end or the vendors end.
- Supports multi-vendor returns
- Option to set Return Validity for products
- Dynamic order selection with various option
- Supports multi-store and multi-website
- RMA History with Filters and Pagination.
- Multi-Vendor Return Policy Content.
- The chat group contains vendor, admin, and the front-end users of the requested RMA.
- RMA updates are listed sequentially to show step by step progress RMA.
Benefits of RMA Magento 2 Extension-
- Multiple types of filtering options: Features such as customer wise filtering, RMA date filtering, causes of RMA etc. allow the administrator to analyze the cause of RMA creation and patterns.
- Single controller: Administrator can add various status types, RMA reason types, Package position and other conditions in his Magento 2 Store. Vendor can select various status and other options for RMA.
- Email Notifications: Administrator can choose to allow or deny messaging system, or to notify by mails. They can also choose to allow Guest users for RMA service, and much more.
How to set up the Magento 2 RMA module-
After successful installation of our Vendor RMA-product return addon magento 2 first admin has to set the configuration settings to enable the features of the addon.
On the left navigation bar, click the Marketplace menu, and then click Vendor Configuration. Entire RMA (Return Merchandise Authorization) configuration is divided into 5 sections-
- General Setting-
Under Vendor RMA (Return Merchandise Authorization) Configuration, scroll down to the General Settings group and do the following steps:
- In the Enable Extension list, select yes to enable the Vendor RMA features in Magento 2.
- In the Allow Guest to request RMA list, select yes to allow the guest users to request for RMA.
- In the Time after delivery for permitting RMA Request box, enter the minimum period in a number of days.
The period such as warranty period for which an order is available for RMA after the period is over.
- Mail Contacts
Under Mail Contacts, do the following steps:
- In the Enable Email notifications list, select yes so that the email notification is sent on RMA creation and updation.
- In the RMA department display name box, enter the name of the RMA service department other than the alternative option of Administrator.
The provided name appears in the emails sent by the admin, available chats window, and so on. - In the RMA department email box, enter the email Id that the admin wants to use for sending and receiving emails on behalf of the RMA department.
- In the RMA department address box, enter the correspondence address of the RMA department.
- In the Email sender list, select the sender of the Email notifications.
- In the Base email template for customer list, select the available email template to send the emails to the customers regarding RMA creation.
- In the Base email template for vendor list, select the available email template to send the emails to the vendors regarding RMA creation.
- In the Base email template for admin list, select the available email template to send the emails to the admin regarding RMA creation.
- Chat Contacts
Under Chat Contacts, do the following steps:
- In the Enable Chats and their mail notifications list, select Yes so that the chats and its email notification are sent on RMA creation and updation.
- In the Chat sender’s name box, enter the name of the chat messenger.
- In the Base email template for customer chat notification mail list, select the available email template to send the chat notification emails to the customers regarding RMA creation.
- In the Base email template for admin chat notification mail list, select the available email template to send the chat notification emails to the admin regarding RMA creation.
- In the Base email template for vendor chat notification mail list, select the available email template to send the chat notification emails to the vendor regarding RMA creation.
- Return Policy and properties
Under Return Policy, enter the required content in the following field:
- Return Policy Description: Enter the text that the admin wants to display as the policy description. Even if the policy page is enabled, but no text is available to display, then the policy text does not appear.
Under Properties, enter the required values in the following fields:
- Reasons: Contains a few sample reasons. To add more reasons, click the Add button, and enter the required reason in the appeared box.
- Resolutions: Contains a few sample resolutions. To add more resolutions, click the Add button, and enter the required resolution in the appeared box.
- Package Conditions: Contains a few sample conditions. To add more conditions, click the Add button, and enter the required condition in the appeared box.
Caution: Do not remove or edit the default values of the above fields.
- RMA Order Status Setting
Under RMA for Order Status Settings, enter the required values in the following fields:
- Allow Customer to cancel Orders: If the admin selects yes, then the users can generate RMA to cancel the order before shipment.
- Allow RMA for only shipped products: If the admin selects yes, then the users can generate RMA for the individual product that are shipped.
- Allow RMA for only invoiced products: If the admin selects yes, then the users can generate RMA for the individual product that are invoiced but has not yet shipped.
- Click the Save Config button.
Magento 2 Vendor RMA Addon Pricing-
In Vendor RMA Addon (Return Merchandise Authorization) developed by CedCommerce, customer can raise return request product wise, If a customer feels that the product delivered to him was not up to the mark , such as Customer received incorrect size, product no longer needed, product does not match description on website or in catalog, the product gets damaged quickly, is of lower quality than promised, the Vendor RMA Addon (Return Merchandise Authorization) allows the administrator to build a platform for customers to complain regarding the problems faced with the vendor’s as well as admin product. If a customer wants to create RMA (Return Merchandise Authorization) for some of the products from amongst a group, so our Vendor RMA Addon allows to generate RMA for an individual product.
You can refer the following link in order to know more about the description, and Pricing etc.
You Can Also Refer the User Guide Of Vendor RMA Addon: Magento 2 Vendor RMA Addon – User Guide