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It deals with the management of support requests, for any e-commerce business. It connects the customer to the support team by means of tickets.
If there is any customization on your site creating conflicts with our product, then there will be no free installation.
Do not worry about pricing!! we can always discuss that.
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Support System by CedCommerce for Magento 2.1 facilitates both the admin & customer by letting the admin create ticket for customer and by allowing the customer to create ticket for support. This extension also comes with a strong email notification system. Whenever the time limit of any ticket (as set by the admin) gets expired then, a mail is sent automatically to the agent reminding him about the ticket.
The product creation process is easy as compared to Magento 1. The introduction of the new Basic and Advanced product tabs helps in categorizing the information. All the general details which are necessary to be entered for the product are placed under the Basic Tab.
Admin can create unlimited departments. He can create a new priority, a new status and has the authority to restrict file size. Customer can set the priority of his tickets and assign them to the required departments, only if these features are enabled by the admin.
Admin has the authority to assign agents, department heads to a particular department. Whichever department admin needs he can edit that department and from the Manage Agent section the agent & department heads can be assigned.
With the help of this extension, customer can send/reply issues via email and this email will get converted into tickets. He can also create tickets for specific orders on the basis of order id, if admin allows. Moreover, guest customers can also create tickets & check ticket status along with the conversation.
Easy to manage agents, assign an agent member to multiple departments
Easy to Manage Department and Enable/Disable the module
Auto close ticket after some specific time depends upon admin setting.
Admin can assign an agent as department head to handle departmental tickets.
Auto notify agent after some specific time depends upon admin setting.
Admin can allow customer to create tickets for a particular department by enabling the required settings.
Admin can create New Priority & New Status
Auto delete expired ticket after a certain time period depends upon admin setting.
Specify the file extensions available to the customer for attaching files in tickets along with restriction on file size.
Submit a ticket via Magento 2 contact form and email (Send an email to help desk email gateway. For example (firstname.lastname@example.org).
Submit a ticket in customer's account (My Account/Support System/Submit a Ticket)
Transparancy of conversation by means of proper messages, ticket status & department assigned
Select Department, Set Priority (Normal/Urgent/ASAP) & create ticket for respective orders, if enabled by admin.
Customer can attach multiple files while creating ticket or reply.
Guest customer can create new ticket and and also check status of ticket.
CedCommerce Multi-Vendor Marketplace Extension
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Facilitates Vendor to add all Product Types and Product Custom Options along with Advance Product Features like Up-sells, Cross-sells, Related Products and much more.
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Ebay to Magento Product Importer is an extension which, allows you to migrate product data from your ebay store to magento in bulk.
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