CedCommerce Support Mobile Application
CedCommerce brings to you a very important app. It is CedCommerce Support App. It helps you to stay in touch with CedCommerce technical staff on your finger tips. The CedCommerce Support mobile app is one stop solution for all your support resource needs. You can search about CedCommerce related products through online mobile friendly contents. Any customer can raise tickets related to their products.
Steps to use Support App-
- Download the app from Play Store.
- Open the app.
- In order to receive notification you need to login with your CedCommerce login account.
- If, you don’t have an account visit https://cedcommerce.com/customer/account/create and register yourself.
- Support app has one time login that allows you to receive notification when a reply is made to your ticket.
- You can also check status of you tickets.
- Direct Skype chat with the CedCommerce.
- You can view the entire ticket history with this app.
- The ticket canned response is visible on the ticket view.
- Quick notification is sent to the owner of the ticket.
- Access to knowledge base of CedCommerce Products.
- Capture and upload images option is provided so as to avoid writing the content manually.
- Categorize the ticket groups by different categories like Open / Close / Resolved.